Call Center Sales Representative

Published: 6/14/2022

Job Description

The Call Center Sales Representative plays a key role in engaging with customers through outbound and inbound calls, focusing on lead qualification and appointment setting while ensuring customer satisfaction. Working within a small team of 1-5 members, this position utilizes sales tools such as MarketSharp and SalesLeap to manage customer interactions efficiently and support database management.

Responsibilities

Make outbound calls and answer inbound calls to engage customers
Qualify leads and make appointments to drive sales opportunities
Maintain and update customer databases accurately
Handle customer complaints to ensure satisfaction and retention
Utilize MarketSharp and SalesLeap CRM software for customer relationship management

Preferred Qualifications

1+ years of experience in sales
High School Diploma or equivalent
Familiarity with Customer Relationship Management (CRM) systems
Strong sales techniques and communication skills
Active listening and effective time management
Problem-solving and persuasion abilities
Accuracy in data entry and teamwork skills

\nCompany Description

With experienced project managers, trusted crews, premium materials, and flexible financing options, our goal is simple: deliver reliable work, protect every property we touch, and build long-term trust with every customer.

Company Description

Clear View Roofing & Construction is a family-owned roofing and construction company serving homeowners and businesses across California. We specialize in residential and commercial roofing, repairs, replacements, and exterior construction services, with a strong focus on quality workmanship, honest communication, and customer satisfaction.\n\nWith experienced project managers, trusted crews, premium materials, and flexible financing options, our goal is simple: deliver reliable work, protect every property we touch, and build long-term trust with every customer.