Project and Program Management Senior Specialist Demand Response

Job Description

Shift: 9 AM - 4 PM, 40 hours/week

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Summary:

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• The Program Assistant II supports the day-to-day administration of Demand Response programs, which provide incentives to customers for reducing energy usage during periods of high demand, particularly during critical peak events and hot weather conditions.

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• This role serves as a primary point of contact for program participants, responding to customer inquiries and providing administrative support to participating aggregators throughout the customer enrollment process.

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• The Program Assistant II is responsible for identifying and documenting system issues, preparing detailed incident tickets, and coordinating with Information Technology (IT) teams to facilitate timely resolution.

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Additional Responsibilities:

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• Maintaining current program procedures and documentation, supporting program reporting activities, and ensuring the accuracy and integrity of program databases and records.

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• Bachelor's degree required or equivalent combination of education and experience

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Level II:

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• 2-5 Years of Experience.

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• The program assistant II will support the daily operations demand response programs which pay customers an incentive for conseving energy on hot days when converation is needed most.

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• The program assistant II will respond to inquires from program particpants and assist particpating aggregators with customer enrollments.

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• The program asistant will write up tickets and submit them to IT when a system is not working properly.

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• The progarm assistant will also maintain up to date program procedures and assist with general program reporting.

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• The program assistant will update program databases and spreadsheets and should be proficient in MIcrosoft Word and Microsoft Excel.

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