Job Description
Job Description:\n\n \n \n \n Job Title:\n Peer Community Health Worker\n \n FLSA Status:\n Non-exempt\n Grant Funded:\n Yes\n \n Grant Number:\n 2007\n Grant Position\n Yes\n \n Grant End Date:\n 6/30/2029\n Reports To:\n Director of Reentry\n \n Union Position:\n Yes\n Approved By:\n Human Resources\n \n Department:\n RISE\n Approved Date:\n \n \n Jobs Supervised:\n No\n \n \n \n OUR MISSION: is to eliminate health disparities and foster community well-being by providing and promoting the highest quality care in Los Angeles, San Bernardino, and Riverside Counties. \n \n \n OUR VISION: St. John’s Community Health will be a leader, catalyst, and model for the best care, long-term community health improvements, and sustainable, health-enhancing system and structures in Southern California. \n \n OUR CORE VALUES \n \n Dignity\n We honor and respect every person we encounter, whether patient, colleague, or community member—as a valued part of the human family. \n \n Excellence\n We support and champion the best standard of care, personal and professional growth, accountability, creativity, teamwork, and a steadfast commitment to quality. \n \n Well-being\n We promote and advocate for the full integration of our patients’ physical and mental health in order to enable them to participate in their own health improvement and become active and responsible members of a vibrant and just community. \n \n Social Justice\n We collaborate with others to develop systems, organizations, and programs to advance equity and fairness in allocating community resources, and to empower and address the needs of all community members, especially the most vulnerable and disadvantaged members.\n \n \n JOB SUMMARY\n .\n Community Health Workers (CHW) provide a broad range of services focused on improving the lives of individuals, families, and communities through providing meaningful, culturally relevant connections to healthcare and healthcare-related services, which address the Social Determinants of Health (SDOH) on par with the provision of general and specialty medical services. CHWs service is informed through the lived experience of the CHW and their families, social circles, and communities.\n \n \n ESSENTIAL DUTIES AND RESPONSIBILITIES \n \n Assisting clients with completing applications for housing, rental assistance, benefits, and supportive services. \n \n \n Collecting, organizing, and maintaining required documentation such as identification, income verification, benefits letters, and rental paperwork in line with program and grant standards. \n Assisting with program workshops related to tenancy education, independent living, and financial literacy in partnership with community providers. \n Preparing reports and assisting with data collection to demonstrate client progress and program outcomes. \n Serving as a point of coordination between clients, Case Managers, and the Housing Navigator to ensure timely communication and resolution of housing-related matters. \n Providing general administrative support including tracking deadlines, maintaining records, and supporting program communications. \n Upholding trauma-informed, client-centered, and culturally sensitive practices in all interactions while maintaining professional boundaries and confidentiality. \n Contributing to continuous program improvement by identifying barriers, sharing feedback, and supporting strategies that strengthen housing services. \n Maintain all data and documentation of housing program in relationship to audit readiness \n Maintaining client files, case notes, and data entry across ECW system to ensure accuracy and confidentiality. \n Supporting the Housing Navigator with rental assistance documentation and payment requests in coordination with the Finance Department. \n \n \n \n \n Responsibility to Team – actively support assigned team/department by participating in and supporting all team/departmental initiatives, proactively communicating with supervision, meeting assigned goals and objectives, and committing to embracing process improvement initiatives.\n \n Responsibility to Organization – actively support SJCH by consistently meeting St. John’s Mission, Vision, and Values; modeling positive interactions with patients, staff, and community; keeping informed of internal (e.g., policies and procedures) and external (e.g., legal or political matters) which may affect business.\n \n Additional Duties – as assigned.\n \n For Grant Funded Positions – if position is grant funded, grant specific duties which may be in addition to the above are attached with employee attestation herewith.\n \n St. John’s Community Health is an Equal Employment Opportunity Employer\n \n \n QUALIFICATIONS\n \n To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. \n \n Education: (Preferred)\n \n High School Diploma or GED \n \n \n Experience: (Required)\n \n 2,000 hours of relevant experience, or completion of Community Health Worker certification course. \n Bilingual (preferred). \n \n \n Additional Requirements:\n Employees are responsible for maintaining individual certifications as required by job function or by law and provide verification and recertification when requested by management: \n \n Valid driver's license and reliable transportation. \n Ability to be covered by car insurance as required. \n Ability to drive and travel by car as needed. \n Flexibility to travel between Los Angeles, San Bernardino, and Riverside Counties as needed. \n \n \n Language Skills \n Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. \n \n Reasoning Ability \n Ability to define problems, collect data, establish facts, and draw valid conclusions. Synthesize complex or diverse information. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to interpret situations, characteristics, behavior, etc. and respond appropriately. \n \n Computer Skills \n To perform this job successfully, an individual should have knowledge of MS Outlook, MS Excel, MS Word, and Internet software. Electronic Health Records experience preferred. \n \n \n \n PHYSICAL DEMANDS\n The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\n \n While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.\n \n \n WORK ENVIRONMENT\n The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\n \n While performing the duties of this Job, the employee establishes and maintains effective work relationships with co-workers and customers, maintains regular attendance, understands and carries out a variety of oral and written instructions, has knowledge of proper English usage, grammar, punctuation, spelling, and vocabulary, has the ability to learn office principles, practices, and methods, understands filing systems, including numerical, alphabetical, and chronological, learns a variety of procedures, policies, and services of the assigned work unit or program, performs assigned duties with efficiency and accuracy and maintains confidentiality. \n \n The employee will be working in a normal office environment with exposure to moderate noise, dust, temperature, etc. During community meetings and outreach activities an employee may be subjected to a variety of locations and situations including community centers and large meeting rooms; this may involve varying noise levels, temperature, dust, or other environmental differences.\n \n \n NOTE\n The statements herein are intended to describe the general nature and level of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. It is not to be constructed as an exhaustive statement for essential functions, responsibilities, or requirements. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.\n \n I understand the essential functions of this position, and I am able to perform the functions of this position with or without accommodation.\n \n \n \n Signature\n \n \n \n Print Name Date\n Appendix “A” Grant-Specific Responsibilities –Community Health Worker\n The Peer Community Health Worker (PCHW) provide a broad range of services focused on improving the lives of individuals, families, and communities through providing meaningful, culturally relevant connections to healthcare and healthcare-related services, which address the Social Determinants of Health (SDOH) on par with the provision of general and specialty medical services. CHWs service is informed through the lived experience of the CHW and their families, social circles, and communities. \n The role requires strong coordination, documentation, and operational oversight to meet participant needs and funder requirements.Program Oversight\n The Peer Community Health Worker is a comprehensive reentry initiative intended to reduce recidivism and improve social functioning among justice-involved individuals. The CHW supports implementation of serves and helps ensure grant objectives, service delivery, and compliance requirements are met.Peer Community Health Work\n \n Assisting clients with completing applications for housing, rental assistance, benefits, and supportive services. \n \n \n Collecting, organizing, and maintaining required documentation such as identification, income verification, benefits letters, and rental paperwork in line with program and grant standards. \n Assisting with program workshops related to tenancy education, independent living, and financial literacy in partnership with community providers. \n Preparing reports and assisting with data collection to demonstrate client progress and program outcomes. \n Serving as a point of coordination between clients, Case Managers, and the Housing Navigator to ensure timely communication and resolution of housing-related matters. \n Providing general administrative support including tracking deadlines, maintaining records, and supporting program communications. \n Upholding trauma-informed, client-centered, and culturally sensitive practices in all interactions while maintaining professional boundaries and confidentiality. \n Contributing to continuous program improvement by identifying barriers, sharing feedback, and supporting strategies that strengthen housing services. \n Maintain all data and documentation of housing program in relationship to audit readiness \n Maintaining client files, case notes, and data entry across ECW system to ensure accuracy and confidentiality. .\n Program Support\n \n Provide day-to-day, support to assigned Peer Community Health Workers, Behavioral Health staff, and other grant-funded personnel.\n Conduct program reviews; monitor productivity, documentation, participant engagement, and service quality..\n Collaborate with the Program Manager on workforce planning, recruitment, onboarding, employee development, and retention.\n Grant Name: Funding Agency: BSCC\n Percentage of Position Funded: 100%\n Grant Performance Period: July 1, 2026, and June 30, 2029 \n \n Assist with implementation, daily operations, deliverables, reporting, budget modifications, contract amendments, and continuous quality improvement for the grant.\n Coordinate multidisciplinary service delivery, including workforce development, case management, behavioral health, peer support, legal services, housing navigation, and related grant-funded activities.\n Collaborate with community-based organizations, justice partners, workforce agencies, education institutions, treatment providers, housing providers, and other stakeholders to support referrals and continuity of care.\n Monitor participant outcomes and program performance; support MOUs, referral pathways, collaborative agreements, and funder/community representation.\n Community Partnerships and External Relations\n \n Develop and maintain partnerships with community-based organizations, treatment providers, justice partners, workforce agencies, housing providers, educational institutions, government agencies, and other stakeholders.\n Support MOUs, partnership agreements, referral processes, community meetings, funder meetings, advisory groups, and collaboratives that expand resources and improve coordination of care.\n Perform other duties as assigned by the Program Manager and Director of Re-entry in support of operations, strategic initiatives, organizational priorities, and BSCC grant.