Office Assistant/Sales - Bilingual English and Mandarin (Required)

Job Description

Job DescriptionJob description:

We are seeking a highly organized, detail-oriented, and bilingual Office Assistant/Sales to be part of our OEM Division. This position will assist with customer communication, sales, order processing, vendor coordination, quotations, documentation, inventory tracking, production follow-up, and shipment scheduling.

The ideal candidate has experience in office support, account coordination, office administration, OEM, manufacturing, importing, or a related industry. This role requires excellent communication skills, strong follow-through, discretion, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Manage daily emails and correspondence from customers, vendors, freight forwarders, coworkers, and other business contacts.
• Communicate with customers, overseas vendors, internal departments, and out-of-state partners.
• Process customer orders and support OEM projects from initial inquiry through final delivery.
• Prepare quotations, acknowledgments, correspondence, reports, presentations, and other business documents.
• Assist with product specifications, pricing, sourcing, order details, and related documentation.
• Coordinate production schedules, shipment schedules, delivery timelines, and order follow-up.
• Maintain and update sales, order-status, inventory, shipment, and other business-tracking tables.
• Follow up with customers, vendors, and internal teams to ensure deadlines and commitments are met.
• Resolve order, production, documentation, or shipping issues in a timely and professional manner.
• Maintain an appropriate inventory level to support short-notice orders.
• Use basic business calculations involving discounts, profits, costing, exchange rates, duties, and tariffs.
• Maintain accurate digital and physical records while protecting confidential information.
• Provide administrative and executive support as needed.
• Learn and develop knowledge of related industries and products, including trailers, trackers, automotive brake systems, and other OEM-related products.

Qualifications and Experience

• At least five years of experience in executive support, office administration, account coordination, operations, or a related role preferred.
• Experience in OEM, manufacturing, importing, sourcing, or international business preferred.
• Experience managing processes from customer inquiry through order completion and delivery.
• Knowledge of OEM account management, including quotations, product specifications, sourcing, order processing, and follow-up.
• Familiarity with international trade, logistics, duties, tariffs, and freight coordination is a plus.
• Strong written and verbal communication skills in English.
• Fluency in spoken and written Mandarin required.
• Taiwanese language skills preferred.

Skills and Technical Requirements

• Strong organizational and time-management skills.
• Ability to manage multiple OEM accounts and priorities simultaneously.
• Excellent attention to detail and accuracy in data entry, pricing, proofreading, specifications, and document preparation.
• Strong problem-solving and decision-making skills.
• Ability to work independently with minimal supervision.
• Professional, courteous, and customer-service-oriented demeanor.
• Strong teamwork and interpersonal skills.
• Adaptability and willingness to handle a wide range of responsibilities.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, or Google Workspace.
• Advanced Excel skills, including the ability to create formulas and perform business calculations.
• Experience with Sage 100 or a similar ERP system is a plus.
• Familiarity with shared calendars, Microsoft Teams, Zoom, conference calls, and other collaboration tools.
• Accurate typing and data-entry skills; typing speed of 50+ words per minute preferred.
• Familiarity with digital and physical filing systems and database recordkeeping.

Professional Attributes

• Reliable and punctual.
• Discreet and capable of handling confidential information.
• Self-motivated, resourceful, and dependable.
• Detail-oriented and committed to accuracy.
• Comfortable working in a fast-paced environment.
• Willing to learn new products, processes, and industry knowledge.
• Able to adjust to changing priorities, procedures, and business needs.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Language:

• Mandarin (Required)
• Taiwanese (Preferred)

Ability to Commute:

• Whittier, CA 90605 (Required)

Ability to Relocate:

• Whittier, CA 90605: Relocate before starting work (Required)

Work Location: In person