Job Description
Job DescriptionWe are looking for a dependable Office Assistant to support daily operations at a busy testing location. This contract position is expected to run for one month initially, with the possibility of extension, and offers approximately 30 hours per week in a fast-paced environment. The ideal candidate will bring strong customer-facing experience, sound judgment, and the ability to help maintain an organized, secure, and detail-focused setting for every visitor.
Responsibilities:
• Welcome visitors, check required identification, and guide candidates through the intake process with courtesy and efficiency.
• Carry out test center procedures by completing security screening steps and enforcing site protocols consistently.
• Observe exam sessions closely across multiple testing rooms to help preserve a secure and fair environment.
• Respond promptly to candidate concerns, document unusual situations, and escalate issues when needed.
• Handle general front office support, including answering incoming calls, scanning documents, and completing routine clerical tasks.
• Keep testing materials, work areas, and equipment organized and protected at all times.
• Escort candidates to and from testing rooms and perform regular walkthroughs during active exam sessions.
• Assist with basic equipment handling, packing or unpacking materials, and supporting smooth day-to-day site operations.
• Adjust to scheduling needs based on business demand, including busier morning testing periods and site hours Monday through Saturday.• High school diploma or equivalent required; additional college coursework is a plus.
• At least one year of in-person customer service experience in settings such as retail, hospitality, food service, or front desk support.
• Ability to communicate clearly and professionally with visitors and team members in person, by phone, and in writing.
• Comfortable using Windows-based computer systems and common workplace applications such as Microsoft Office, Outlook, and web browsers.
• Strong attention to detail with the ability to manage multiple tasks accurately in a busy environment.
• Capable of standing or remaining stationary for extended periods and moving throughout the testing area regularly.
• Able to bend, stoop, work in tight spaces, and lift up to 40 pounds safely.
• Must meet minimum age eligibility requirements for the position.