Customer Experience Professional

Postal Palm Springs LLC

Palm Springs, CA, USA

Published: 6/14/2022

Job Description

Postal Palm Springs is seeking a Customer Experience Professional to deliver an exceptional onsite customer experience.

Position Summary

Employment: Part Time, generally 20-40 hours per week and on call as needed
Job Category: Clerical
Location: Palm Springs, California

As a Customer Experience Professional, you will be the primary point of contact for customers, supporting questions, resolving concerns, and ensuring every interaction is handled with professionalism and care. You’ll help maintain a positive, welcoming environment while contributing to smooth daily operations. This part-time onsite role is ideal for someone who enjoys working directly with people, takes pride in delivering consistent service, and can adapt to changing customer needs throughout the day.

Why Join Our Team

Variety! Connect with our diverse and valued customers to provide custom solutions.
Be creative! Collaborate with customers to build solution based complex projects.
0 to 60 mph! Fast-paced and exciting environment.
Professionalism! Expand your skills and add value to your talents.
Opportunities! At Postal Palm Springs it is not just a stable job, but the opportunity to build a career with opportunity for learning and growth.
Flexible schedules available!

At Postal Palm Springs, we create options for our customers to ship what, when and where they want, with confidence. Postal Palm Springs is an equal opportunity employer.

Key Responsibilities

The following list are general duties but may not include every task you may be asked to perform:

The primary responsibility of our Customer Experience Professional is to provide great customer service and general administrative functions, including, but not limited to sorting, stocking, cleaning and preparing packages for shipping. The successful incumbent in this position must have a great customer service attitude, be able to pay attention to detail, work independently, multi-task and shift gears to assist customers and Team Members as needed.
Follow instructions and assists other team members with their work tasks
Assists with training other team members
Manage inventory of shipping and mail supplies
Complete daily outgoing package and mail audit to ensure packages have been placed in the appropriate receptacle
Complete weekly audit of packages waiting for customer pickup against database of packages in inventory
Daily stock, organize, and clean all work areas, registers, and counters
Daily reorganize storage of customer package storage areas
Daily check-in of customer’s incoming packages and send out customer notifications
Clean, repair, and stock store supplies including but not limited to printing and shipping equipment and supplies
Scan and upload photos of mail for digital mail customers, responding to their request for mail forward, open and scan, shred, discard or retain for pickup
Utilize our shipping software to arrange mail forward while using our POS system for payment
Provide outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
Resolve all customer inquiries quickly and to their satisfaction
Take complex customer orders using order systems and provides accurate pricing information
Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
Assist customers with research of missing packages or customer claims
Greet customers and provide timely, friendly assistance in person

Understand customer needs, answer questions, and resolve common issues
Maintain accurate records of customer interactions and follow up as needed
Collaborate with team members to support efficient service and workflow
Uphold a high standard of professionalism, attention to detail, and service quality

Required Qualifications

Attention to detail while working quickly, multitasking, prioritizing and being cognizant of ever-changing shifts in customer traffic and warehouse priorities
Experience providing customer service in a fast-paced environment
Strong written and verbal communication skills with the ability to speak clearly and professionally
Fast and accurate typing and spelling skills
Ability to manage multiple customer requests while staying calm and helpful
Professionalism, reliability and punctuality in an onsite, part-time schedule
Comfort working independently and following established procedures
Prior experience in retail, hospitality, or customer-facing support roles
Experience handling customer inquiries, complaints, or issue resolution
Familiarity with basic administrative tasks such as data entry, recordkeeping, alphabetic and numeric filing, indexing, and cross-referencing methods
Ability to make simple arithmetical calculations
Knowledge of office work procedures and practices, including the operation of commonly used office machines
Must be able to use a computer and MS Office proficiently
A customer-first mindset with strong interpersonal skills
New hires must meet all Postal Palm Springs’ employment requirements
Current Postal Palm Springs team members must meet hiring criteria for the position
Must be eligible to work in the United States
Must pass pre-employment background verification and drug screening within 2 days of employment offer
Ensure confidentiality of customer data and careful handling of documents, media, and packages
Take preemptive action to prevent errors and waste
Maintain a safe, clean and orderly environment
Follow standard operating procedures while adhering to legal, HR, safety, customer service and security policies and procedures
Look for growth opportunities to improve knowledge and skills
Operate with minimal supervision
Adhere to all company standards as outlined in the team member handbook
All other duties as needed or required

ESSENTIAL

Work quickly and be a team player, speedy delivery of mail to the correct customer box is a critical function in this role
Be able to multitask and prioritize each task
Time management skills and the ability to work independently are essential to this role
Maintain a good relationship with courier agencies to ensure that they are readily available when the need for their services arises
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability to listen attentively to understand instructions given to avoid mistakes while sending or disseminating mail
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support our retail services

About Postal Palm Springs
For over 27 years Postal Palm Springs team members have brought an innate passion for an outstanding customer experience. Taking your knowledge and confidence to the next level makes all the difference. Apply today to join our smile zone with your positive attitude and energetic nature at our retail customer service location. Enjoy a collaborative work environment dedicated to making an enjoyable difference to your customers every day.

EEO Statement

At Postal Palm Springs, we are committed to cultivating a diverse and inclusive environment of mutual respect where equal employment opportunities are available to all applicants and team members.

Qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, gender expression, military and veteran status, and any other characteristic protected by applicable law.

All offers of employment made are contingent upon the successful completion of background verification and a pre-employment drug screen. Candidates will have two days, from the date of the offer, to successfully pass the drug screening.