Job Description
Job Description
Resident Housing Representative Buena Tierra, Hollister Avenue, Goleta $594.19 biweekly, plus free residence in studio apartment with paid utilities. Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. DEFINITION: The Site Manager provides property oversight and caretaker duties monitoring an apartment complex serving special needs, formerly homeless, high-risk, low-income families; assists with answering resident and visitor’s questions; assists with on-site activities and resident communication; performs miscellaneous cleaning and custodial duties as directed by Housing Authority staff. Hours: 13 hours per week, paid hourly plus up to 13 hours per week compensated by free housing accommodations in a studio apartment with paid utilities. Must be available to respond to emergencies during business hours, evenings, weekends and holidays, as needed. SUPERVISION RECEIVED AND EXERCISED: Receives immediate direction and supervision from the Goleta Housing Manager. ESSENTIAL FUNCTION STATEMENTS – Essential and other important responsibilities and duties may include, but are not limited to the following: Essential Functions: 1. Provide part-time on-site residential oversight of property in a consistent, legal and respectful manner and report lease violations to housing management to assure lease compliance 2. Operate a security system 3. Monitor the complex regularly and report observations to housing management. 4. Report emergencies to the local fire, police and/or Sheriff and contact Housing Manager immediately. 5. Maintain an observation log and regularly monitor a surveillance system. 6. Issue parking citations 7. Inspect fire extinguishers/Narcan boxes and first aid kits, document as required and notify safety coordinator. 8. Staff the observation kiosk and sign in visitors on an as needed basis. 9. Issue Request for Compliance notices and forward duplicate copy to housing management 10. Notify resident services department and Housing Manager of resident needs as observed 11. Along with Housing Management effectively mediate and facilitate resolution to tenant complaints 12. Perform cleaning and litter removal in common areas and call-in work orders to maintenance staff 13. Meet with contractors, maintenance and housing staff as directed to discuss unit and/or resident issues 14. Ensure effective communication with resident groups; facilitate group meetings, training, newsletters and flyers 15. Attend quarterly resident meetings held in the early evening. 16. Point of contact after emergency on-call maintenance 17. May be required to serve 30-day notices to Pay or Quit, 3, 14; and 30 Day Notices to Cure or Quit and testify in court. 18. HASBARCO is considered a public district, and all employees are designated as disaster service workers (DSWs). Signing the California Loyalty Oath and fulfilling its obligations is a condition of employment. Revised 5-2025 Qualifications: Conflict management and team building skills Must have ability to effectively serve resident population group, demonstrating patience, compassion and respect Bilingual English/Spanish preferred Ability to explain and consistently enforce housing rules and regulations A team-player that embraces responsibility and accountability Successful completion of criminal background check and drug test Experience and Training Guidelines - Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain knowledge and abilities would be: Experience: Two years working at a homeless shelter or sober living facility or providing wrap around social services to special needs individuals strongly desired. Training: Graduation from high school or GED equivalent with specialized course work in psychology, sociology, criminal justice preferred. WORKING CONDITIONS The working conditions described here are representative of those an employee may encounter while performing the essential functions of the job. Environmental Conditions: public contact; indoors and outdoors with exposure to weather conditions; unit and site visits; supplies used in cleaning. Physical Conditions: Essential and marginal functions may require maintaining the physical condition necessary for moving about the housing development, climbing stairs, bending, stooping, sweeping; moderate lifting and carrying up to 25 pounds. Other requirements: Must meet household composition requirement for residence in unit and meet all requirements of position. The position includes a one-bedroom apartment with paid utilities to be used as a full-time residence in exchange for property oversight. The dwelling unit has maximum occupancy standards based on the number of bedrooms. Failure to meet job requirements will result in loss of residence as well as loss of employment. On-site staff must follow all agency established policies and house rules for the property. Presence on a regular basis is an important factor in fulfilling the obligations of employment. Schedule is provided at time of employment. HASBARCO and all of its properties fall under the provisions of the drug-free workplace act. The Housing Authority of the County of Santa Barbara makes reasonable accommodation to the known physical or mental disabilities of otherwise qualified applicants or employees with handicaps, unless such accommodation imposes an undue hardship on the operation of the Housing Authority's programs.