Job Description
Job Description
Locations: Hopkinton, MA/Round Rock, TX/Santa Clara, CA
Key Responsibilities
Briefing Consulting
Partner with account teams to understand customer challenges, objectives, and desired outcomes.
Develop tailored briefing agendas that align company solutions, demos, and thought leadership with customer priorities.
Conduct pre-briefing discovery and research to shape content and identify relevant demonstrations.
Facilitate and moderate customer briefing sessions, managing flow and keeping discussions on track.
Deliver post-briefing summaries, action items, and follow-up recommendations to support pipeline acceleration.
Build consultative relationships with account teams and customer stakeholders to drive repeat engagement.
Technical & Program Operations
Own and maintain all technical environments for companies Days, including NVIDIA GB10 platforms, AI workstations, and demonstration systems .
Lead technology setup, testing, deployment, troubleshooting, and teardown for briefings and hands-on labs.
Serve as primary onsite technical support, providing fast issue resolution during customer engagements.
Manage hardware inventories, asset tracking, documentation, and system lifecycle activities.
Manage customer-facing OFT activities and maintain accurate event information across the global event calendar and other internal tools.
Essential Requirements
2–4+ years in technical operations, IT support, lab management, or a related technical role.
1–2+ years in a customer-facing consulting, briefing, or engagement role.
Experience supporting customer-facing briefings, executive engagements, or demonstration environments.
Ability to develop tailored briefing agendas and facilitate consultative customer conversations.
Strong troubleshooting skills across hardware, software, networking, and presentation technologies.
Experience with workstation, server, GPU, or AI computing environments.
Knowledge of Windows and Linux operating systems.
Excellent presentation, facilitation, storytelling, and written communication skills.
Strong organizational skills with the ability to manage multiple priorities.
Proficiency with Microsoft 365 tools.
Preferred Requirements
Experience with NVIDIA GPU technologies, AI platforms, and NVIDIA GB10 systems.
Background supporting Executive Briefing Centers or executive-level engagements.
Knowledge of companies infrastructure, AI, storage, networking, and compute solutions.
Familiarity with AI, generative AI, and emerging technology trends.
Experience with CRM or briefing management platforms.
Understanding consultative selling methodologies and how briefings support the sales cycle.
Familiarity with audiovisual technologies and briefing room environments.