Two-Way Radio Communications Service Manager

Job Description

Job Description

Reports To: Director of Service and P25

Relay Recruiting is proud to partner with a well-established, mission-driven communications company in California seeking a Field Service Manager to lead its public safety service team in the field, keep mission-critical P25 radio systems running for police and fire agencies, and build a stronger, more certified technical team across the Central Valley.

About the Company

With over 30 years in mission-critical communications, this company has been protecting people, property, and productivity since 1992, and they haven't slowed down. Sales have compounded at 25–35% a year for the past several years, headcount is at an all-time high, and their service business more than doubled year over year. They are firmly in growth mode with no signs of stopping.

Their client roster speaks for itself. 5,000+ organizations nationwide trust them when communication cannot fail, from NFL stadiums and major venues to leading hospital systems, universities, and public safety agencies. As a Motorola Platinum Channel Partner, they deliver two-way radio sales, rentals, and service, design and install BDA/DAS systems for public safety, and offer a growing portfolio in AI video analytics, access control, body-worn cameras, and weapons detection. Their public safety business supports police, fire, and state and local agencies, and customers are now calling them to take on new products and services.

The culture? Startup energy inside a three-decade business. Fast-moving, all-hands, and high accountability, with a lot of tenure across the team. When their equipment fails during a police or fire response, the consequences are immediate, and this team takes that seriously every day.

The Opportunity

This is a hands-on technical leadership role for someone who would rather be on a mountaintop radio site with their team than directing traffic from a cube. As Field Service Manager, you'll run the Stockton-based P25 service team of 4–5 technicians and own the service business across the Central Valley, from San Joaquin County and Tracy to points north and south. You'll lead installs, maintenance, and emergency response on Motorola Astro P25 infrastructure, push multi-milestone projects across the finish line, and find creative workarounds when government red tape slows things down. You'll also be the coach who levels up the team, guiding technicians through tough troubleshooting instead of fixing it for them, and driving the group toward R56 and higher Motorola certification levels. Success looks like learning the team, the territory, and the service tool in your first 30 days, then delivering on project milestones, a higher closure rate, and real progress on team certifications. You'll report to a deeply technical Director who gives trust, support, and room to run, and as the public safety business expands, there is significant room to grow with it.

Key Responsibilities

• Lead the Stockton P25 service team in the field, managing technician workload, schedules, service calls, preventative maintenance, installations, emergency repairs, and field assignments across the Central Valley.
• Drive projects to completion, moving work through its billing milestones and keeping partially complete jobs from stalling.
• Serve as the senior technical escalation resource for Motorola Astro P25, RF, networking, and wireless communication issues, including conventional and trunked P25, MOTOTRBO, VHF/UHF, and 700/800/900 MHz systems.
• Provide technical direction on repeaters, base stations, dispatch equipment, BDA/DAS, antenna systems, and RF infrastructure, including work at remote mountaintop equipment shelters.
• Oversee programming and configuration of portable, mobile, base station, and subscriber equipment, including codeplugs, channels, zones, scan configurations, and talkgroups.
• Confirm installations meet R56 and Motorola standards, and set clear expectations for workmanship, documentation, safety, productivity, and customer service.
• Support 24/7 public safety coverage, including participation in the weekly on-call rotation and fast on-site response to priority calls.
• Monitor open work in the service tool, improve the closure rate, make sure jobs are documented before they close, and track repeat calls to find root causes.
• Coach and develop technicians with patience, build cross-training so no one person is the only expert on a system, and drive the team toward R56, Motorola training, and higher levels on the technician career path.
• Work directly with counties, cities, and agencies on technical discussions, timelines, escalated issues, scopes of work, repair estimates, and project schedules.
• Partner with Sales, Operations, Project Management, Engineering, and leadership as the public safety business grows into new products, services, and customers.
• Keep test equipment, tools, and vehicles ready and properly maintained.

What We're Looking For

• 7+ years of hands-on two-way radio and wireless communications experience, diagnosing, programming, installing, and maintaining radio systems and infrastructure.
• Hands-on Motorola Astro P25 experience, conventional and/or trunked. P25 experience with other manufacturers will also be considered.
• R56 certification, or deep working knowledge of R56 site installation standards.
• Experience leading field technicians, whether as a manager, supervisor, or lead technician. You know how to earn the respect of experienced technical people and build buy-in rather than dictate.
• A patient coach and mentor who explains things clearly and brings developing technicians up to speed.
• A driver who takes ownership, finds workarounds, and gets projects across the finish line instead of pointing to roadblocks.
• Strong RF fundamentals and troubleshooting skills, plus proficiency with RF test equipment such as service monitors, spectrum analyzers, wattmeters, TDRs, and FDRs.
• Working knowledge of IP networking, switches, and routers as they relate to modern LMR systems.
• Field-ready and hands-on. You're comfortable driving four-wheel drive to remote sites, working on ladders, rooftops, and equipment rooms, and lifting and positioning equipment.
• Willingness to take part in a 24/7 on-call rotation, including occasional evenings and weekends on site.
• Valid driver's license, acceptable Motor Vehicle Record (MVR), and the ability to pass a rigorous public safety background check, subject to applicable law.
• Based in, or ready to relocate to, Stockton and the Central Valley.

Bonus Points If You Have:

• 10–15 years of P25 experience.
• Motorola Solutions training courses or certifications completed through Motorola.
• CCNA or another networking certification.
• An existing public safety agency background clearance.
• Experience with BDA/DAS, RF system design, RF site surveys, or MOTOTRBO (Capacity Plus, Linked Capacity Plus, Capacity Max, IP Site Connect).
• Experience with a Motorola channel partner, Motorola Solutions, or a county or city radio shop.

Compensation and Benefits

• Base salary of $110K–$155K
• Certification bonuses for eligible industry and manufacturer certifications
• Medical coverage, HMO and PPO options
• Dental, vision, and life insurance
• FSA / HSA
• 401(k) with company match
• Motorola training, R56, and ongoing technical and professional development

Relay Recruiting is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status under applicable law.