Job Description
Job DescriptionDescription:
Position Summary
This supportive Tenant Advocate role will help ensure a safe, housing-focused community is maintained with a positive, supportive, and inclusive culture that reflects Friendship Shelter’s processes, procedures, mission, philosophy, and values. The Tenant Advocate will demonstrate respect, compassion, integrity, accountability, and collaboration in all interactions with clients, coworkers, community partners, and other stakeholders.
All interactions with clients will be conducted in a supportive, non-judgmental, and person-centered manner that aligns with Housing First and Harm Reduction practices. The Tenant Advocate will promote client dignity, self-determination, safety, and housing stability while fostering an environment built on trust, respect, and mutual accountability.
While this role has a designated primary workplace, the Tenant Advocate will be required to work at multiple sites within the organization as needed to support team collaboration, client needs, and operational requirements.
Requirements:
Essential Job Duties and Responsibilities
· Ensure the safety, security, and overall well-being of the property, clients, guests, and community at all times.
· Facilitate daily activities and schedules, as applicable to the program and the needs of residents.
· Monitor, document, and communicate client participation, engagement, and progress.
· Conduct regular outreach and engagement with clients who may be experiencing challenges with community integration, housing stability, or program participation.
· Model positive behaviors that demonstrate effective problem-solving, communication, conflict resolution, and life skills expected of shelter guests and community residents.
· Communicate pertinent program and client information through accurate daily logs, incident reports, client notices, and direct communication with partnering agencies and service providers.
· Identify and promptly report maintenance concerns, unit issues, safety hazards, and other property-related needs to management.
· Assist residents by answering program-related questions, providing guidance, and connecting them with appropriate resources to support progress toward their individual goals.
· Remain alert and available throughout assigned shifts to respond appropriately to client needs, address concerns, and de-escalate conflicts in accordance with established policies and procedures.
· Maintain a consistent and visible staff presence to provide support, guidance, and assistance to tenants and their guests.
· Monitor assigned facilities and maintain a safe, secure environment by identifying and addressing potential risks to individuals or property.
· Respond appropriately to safety and security concerns and contact emergency services, law enforcement, or other appropriate authorities when additional assistance or response is necessary.
· Maintain professional boundaries and demonstrate respect, compassion, integrity, accountability, and collaboration in all interactions with clients, coworkers, guests, and community partners.
Supervisory Responsibilities
Direct Reports
- This position does not have supervisory responsibilities for direct reports
Indirect Reports
- This position does not have guidance or mentoring responsibilities for indirect reports
Minimum Qualifications
The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job.
· Excellent communication skills.
· Empathy, discipline, focus, and organizational ability.
· A collaborative, positive, and mature approach, an ethic of teamwork, and a commitment to the mission of helping people experiencing homelessness.
· Ability to work in a very fast-paced, high demand and often crisis centered area with the ability to multi-task and stay organized.
· Be committed to upholding the Friendship Shelter values of compassion and acceptance, creativity and flexibility, integrity, responsibility, and community.
Skills, Knowledge and Abilities
· Comfortable working in a Housing First and Harm Reduction setting
· Well organized, detail-oriented, and able to handle a fast-paced work environment
· Ability to understand and follow specific instructions and procedures
· Conflict management skills
· Decision-making skills
· Good interpersonal skills
· Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Teams, Outlook, & Web Browsers
Environmental & Physical Requirements
Supportive Housing / Non-Sedentary Requirements
The employee must be able to perform the essential functions of the job. Work will be performed in shared spaces within the supportive housing environment and may involve interaction with clients. Typically requires the ability to spend 66%+ hours each workday doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May require the ability to lift and/or push up to 25 pounds 33% - 66% of the time.
Additional Information Regarding Friendship Shelter Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, employees must always record all time worked for our company (which includes but is not limited to on-site work time at a shelter, office, or other work location; required waiting time; administrative time; and work-related travel time).