Customer Service Associate

Maya's Cookies

San Diego, CA, USA

Published: 6/14/2022

Full Time

Job Description

Store Associate

Job Title: Store Associate / Storefront Weekend Team Lead

Department: Production

Reports to: CEO / Production Manager / Kitchen Team Leader

Status: Non-exempt

Job Summary

The Store Associate / Storefront Weekend Team Lead plays an essential role in ensuring smooth daily operations at Maya's Cookies. This is a hands-on position that combines exceptional customer service, storefront leadership, baking, food preparation, and general operational support.

The ideal candidate is dependable, proactive, humble, and eager to grow with our company. We are looking for someone who demonstrates strong leadership skills, takes ownership of their responsibilities, and leads by example while supporting the team wherever needed.

This position requires flexibility, teamwork, and a willingness to assist in all areas of the business, including tasks outside of regular storefront duties.

Responsibilities

Storefront Operations & Customer Service

Provide a positive, professional customer service experience through friendly, courteous, and efficient service.
Lead storefront operations during assigned shifts, ensuring smooth workflows and excellent customer service.
Resolve customer complaints, concerns, and service-related issues professionally and effectively.
Answer customer questions and provide accurate product information.
Bag and box products carefully while maintaining presentation and quality standards.
Process customer payments accurately.
Restock cookies and maintain fully stocked, organized, and visually appealing displays.
Monitor storefront needs and take initiative to maintain efficient operations.
Maintain a clean, safe, and welcoming environment for customers and employees.

Baking & Production Support

Assist with baking cookies and other products according to company recipes, procedures, and quality standards.
Prepare, measure, portion, and organize ingredients and sub-ingredients for production.
Be willing to learn and assist with dough mixing and other production tasks when needed.
Assist other departments as necessary to support daily operations and production goals.
Perform stocking, food preparation, cleaning, sanitation, and dishwashing duties as needed.
Maintain cleanliness and organization of kitchen equipment, tools, and workstations.
Follow all food safety procedures, sanitation standards, and applicable regulatory requirements.
Help ensure products meet Maya's Cookies' quality and consistency standards.

Leadership & Teamwork

Demonstrate leadership by setting a positive example through actions, attitude, and work ethic.
Take initiative, identify tasks that need attention, and act without waiting for constant direction.
Support, guide, and motivate team members during daily operations.
Help maintain accountability, organization, and teamwork throughout assigned shifts.
Communicate effectively with management and coworkers regarding operational needs or challenges.
Handle unexpected situations calmly, professionally, and with good judgment.
Remain humble, approachable, and willing to assist with any task, regardless of position or responsibility.
Respond positively to feedback and demonstrate a willingness to continuously improve.
Contribute to a respectful, collaborative, and supportive work environment.

Professionalism & Accountability

Consistently adhere to all company policies and procedures in a professional and respectful manner.
Arrive at work on time, appropriately groomed, dressed, and prepared for scheduled duties.
Work all scheduled shifts and attend required training sessions and meetings.
Demonstrate reliability, accountability, and a strong sense of responsibility.
Maintain a positive attitude and adapt to changing priorities in a fast-paced environment.
Take pride in maintaining high standards of cleanliness, productivity, and customer satisfaction.
Perform other duties as assigned by the Production Manager, Kitchen Team Leader, or management.

Qualifications & Expectations

Strong customer service, communication, and interpersonal skills.
Demonstrated leadership potential and the ability to take initiative.
Ability to multitask and work efficiently in a fast-paced environment.
Willingness to learn baking, food preparation, ingredient preparation, and mixing procedures.
Ability to work independently and collaboratively with others.
Strong attention to detail, organization, and problem-solving skills.
Ability to stand for extended periods throughout scheduled shifts, with reasonable accommodations as required.
Willingness to perform a variety of operational tasks, including cleaning and dishwashing.
Previous experience in food service, retail, bakery operations, or leadership is preferred but not required.
Commitment to following food safety, sanitation, and workplace safety standards.

The Qualities We're Looking For

At Maya's Cookies, we believe that a great team member brings more than just technical skills. We value individuals who demonstrate:

Leadership: The ability to lead by example, take responsibility, and positively influence others.
Humility: The willingness to help with any task and understand that no responsibility is beneath them.
Initiative: The ability to recognize what needs to be done and take action independently.
Growth Mindset: A genuine desire to learn, improve, accept feedback, and grow professionally.
Teamwork: A commitment to supporting coworkers and contributing to the success of the entire team.
Accountability: Taking ownership of responsibilities, maintaining high standards, and following through on commitments.

Growth Opportunities

Maya's Cookies is a growing company, and we are looking for individuals who are excited to grow alongside us. Team members who demonstrate strong leadership, reliability, initiative, and a commitment to excellence may have opportunities to take on additional responsibilities as the company expands.

We value people who are not simply looking for a job, but who want to contribute to something meaningful and be part of our long-term success.

Schedule

Friday: 9:00 AM - 5:30 PM

Saturday: 6:00 AM - 12:30 PM

Sunday: 6:00 AM - 12:30 PM

\nCompany Description

Maya’s Cookies is a woman-owned, local bakery dedicated to creating delicious, high-quality vegan cookies made with love. We focus on bringing joy to our customers through exceptional products and a warm, welcoming experience — especially during the holidays!