Job Description
Job Description
“Improving the lives of those with chronic care diseases while providing solutions to our customers.'
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
**Remote, Hybrid, or On-Site based on business needs and location**
Essential Duties:
Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.
Responsibilities:
- Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
- Maintains open communication with patients/clients and referral sources
- Responds to patient/client questions and problems