Job Description
Job Description
Position Summary
CTS Trucking is seeking an experienced Trucking Dispatcher with a minimum of 3 years of relevant experience in trucking dispatch, transportation coordination, and logistics operations. This position is responsible for coordinating daily trucking activities, scheduling drivers, managing transportation assignments, monitoring shipments, and ensuring timely pickups and deliveries.
This role works closely with drivers, customers, warehouses, freight forwarding teams, and transportation partners to maintain operational efficiency, resolve shipment issues, control transportation costs, and provide reliable customer service.
Key Responsibilities
- Coordinate daily trucking dispatch operations, including driver assignments, pickup and delivery scheduling, route planning, and shipment tracking.
- Schedule and dispatch trucks based on customer requirements, shipment priorities, equipment availability, and delivery deadlines.
- Communicate with truck drivers, customers, warehouses, terminals, freight forwarding teams, and transportation partners to coordinate transportation activities.
- Monitor shipment status, driver locations, pickup and delivery progress, and potential delays to ensure timely service.
- Coordinate container pickups and returns, port and terminal appointments, and warehouse deliveries as applicable.
- Optimize trucking routes, driver schedules, and equipment utilization to improve operational efficiency and control transportation costs.
- Handle transportation issues, including delivery delays, appointment changes, equipment shortages, driver availability, and customer escalations.
- Prepare and maintain accurate dispatch records, transportation orders, delivery confirmations, bills of lading (BOL), proof of delivery (POD), and related documentation.
- Assist with preparing trucking quotations, obtaining carrier rates, reviewing transportation charges, and coordinating pricing information with customers and internal departments.
- Support billing and invoicing activities, including verifying trucking charges, accessorial fees, detention, demurrage, and supporting documentation.
- Update transportation management systems (TMS), CargoWise, and other company systems to maintain accurate shipment, dispatch, and operational records.
- Monitor driver performance, transportation service quality, delivery accuracy, and recurring operational issues; report discrepancies and assist with corrective actions.
- Coordinate with Accounting, Operations, Sales, and Customer Service teams regarding shipment status, transportation costs, billing, and customer requirements.
- Maintain compliance with company transportation policies, safety procedures, documentation requirements, and applicable DOT and FMCSA regulations.
- Perform general administrative duties as needed, including data entry, recordkeeping, document preparation, customer correspondence, and operational reporting.
- Support transportation process improvements, cost control initiatives, operational reporting, and other assigned duties.
Qualifications & Requirements
- High school diploma or equivalent required; additional education or training in logistics, transportation, supply chain management, or a related field is preferred.
- Minimum 3 years of relevant experience in trucking dispatch, transportation coordination, logistics, or freight forwarding operations.
- Strong knowledge of trucking dispatch procedures, route planning, driver scheduling, shipment tracking, and transportation documentation.
- Experience coordinating container transportation, drayage, port operations, and terminal appointments is preferred.
- Familiarity with transportation management systems (TMS), CargoWise, GPS tracking platforms, Microsoft 365, and dispatch scheduling tools.
- Working knowledge of trucking quotations, transportation rates, billing procedures, accessorial charges, and invoice verification.
- Basic understanding of applicable DOT, FMCSA, hours-of-service (HOS), and transportation safety requirements.
- Ability to manage multiple shipments, drivers, schedules, and customer requests simultaneously in a fast-paced environment.
- Strong organizational skills, attention to detail, problem-solving abilities, professional communication, and ability to meet deadlines.
- Ability to communicate effectively with drivers, customers, trucking vendors, warehouse personnel, and internal departments.
- Ability to resolve transportation issues independently, prioritize urgent shipments, and maintain accurate operational records.
Required Skills
- Trucking dispatch, driver coordination, scheduling, and transportation operations.
- Route planning, load assignments, shipment tracking, and delivery coordination.
- Container transportation, drayage operations, port appointments, and terminal coordination.
- Transportation documentation, including BOL, POD, delivery orders, and dispatch records.
- Transportation quotations, carrier rate coordination, billing support, and invoice verification.
- TMS, CargoWise, GPS tracking systems, and transportation scheduling platforms.
- Microsoft Office applications, including Excel, Word, and Outlook.
- Customer communication, issue resolution, vendor coordination, and operational follow-up.
- DOT and FMCSA compliance awareness, driver scheduling, and transportation safety procedures.
- Time management, multitasking, organizational skills, customer service, problem-solving, and teamwork.