Volunteer Coordinator

Published: 6/14/2022

Job Description

Position Overview: The Volunteer Coordinator is responsible for recruiting, training, and leading volunteers who are people with disabilities, older adults, and/or Veterans to provide support for DMC's internal programs, specifically those offering Independent Living Center core services such as Information & Referral, Assistive Technology, Deaf, Youth, and Housing Services.

Essential Functions and Responsibilities:

● Partners with the Director of Community Support services to maintain the Volunteer Program at DMC, including updating virtual platforms, program procedures and documents as needed;

● Collaborates with various programs and departments within DMC to identify areas where volunteer support is needed and update volunteer opportunities to meet those needs;

● Develops and implements effective recruitment strategies to promote volunteer opportunities at DMC and connect with older adults/people with disabilities interested in volunteering;

● Assesses volunteers' skills, interests, and abilities to appropriately match them with relevant and appropriate volunteer activities;

● Assists volunteers with completing the enrollment process through application, interview, LiveScan background checks and orientation;

● Coordinates training sessions to familiarize volunteers with DMC's mission, values, and expectations and procedures for their specific roles;

● Provides ongoing support, feedback, and recognition to volunteers and arranges for accommodations when needed;

● In partnership with Program Staff, oversees and evaluates work performed by volunteers to ensure the department is receiving needed support;

● Ensures volunteers adhere to company policies, procedures, and safety guidelines and maintains compliance with relevant Volunteer regulations;

● Maintains an up-to-date record of active volunteers and their hours, availability, documentation, and other information needed for legal and accountability purposes;

● Partners with the Department of Rehabilitation and other community-based organizations offering paid volunteer opportunities for older adults and people with disabilities;

● Complete weekly updates on virtual platforms such as Volunteer Match, OneOC and HandShake to reflect current volunteer opportunities;

● Outreach to relevant agencies to promote DMC’s Volunteer Program;

● Serves as a member of the Safety Committee, ensuring volunteers are including in regular safety drills and policy changes as applicable;

● Adhere to established office hours and be present to support daily operations while demonstrating flexibility as needed;

● Be adaptable to changing priorities and take on additional responsibilities as needed.

Minimum Qualifications:

● A Bachelor's degree from an accredited college or university;

● At least two years' experience working with older adults, individuals with disabilities, and/or in human services; OR

● An equivalent combination of education and experience;

● Experience with Volunteer management software such as Galaxy Digital, Volunteer Match, OneOC, etc. preferred but not required;

● Strong interpersonal and communication skills;

● Able to work independently, making solid decisions and exercising sound judgment with consumer/Veterans and community contacts;

● Demonstrated outreach and networking abilities relevant to volunteer recruitment;

● Organizational and multitasking skills, ability to manage multiple volunteer projects simultaneously;

● Ability to perform job functions in a manner that exhibits flexibility, consistency, and professionalism;

● Demonstrated capacity to work under pressure and cope with mental and emotional stress relevant to the position and the work environment;

● Evidence of computer literacy;

● Working knowledge of the Independent Living philosophy and methodology;

● Valid California Driver's License or state identification card; car insurance, (if applicable); and reliable mode of transportation.

● Bilingual and/or ability to communicate in ASL is preferred.

Personal Attributes:

· Communicates in a clear, timely, and respectful manner;

· Demonstrates a high level of ethics, integrity, and professionalism;

· Contributes to positive, supportive workplace interactions;

· Provides services in alignment with Independent Living Philosophy;

· Enters service data in a timely and accurate manner;

· Follows through on assigned tasks and due dates;

· Maintains a collaborative approach and works effectively as part of a team;

· Receptive to and willing to implement constructive feedback;

· Takes responsibility for communicating issues when they arise (and addressing them when possible);

· Proactively shares feedback, ideas, and suggestions for organizational growth;

· Maintains attendance, punctuality, and other performance standards as outlined in DMC's Employee Handbook.

Work Environment/Physical Demands:

Normal office temperature-controlled conditions with quiet to moderate noise level and little to no exposure to heat, dust, or fumes. While performing the duties of this job, the employee is regularly required to remain in a stationary position working at a desk; operate a computer and other office machinery including printer, copier, and telephone; move about inside the office to access office machinery; exchange information with coworkers and the public; and may need to lift or move up to 10 pounds.

Equal Employment Opportunity and Reasonable Accommodation:

The Dayle McIntosh Center (DMC) is an equal opportunity employer committed to a respectful and accessible workplace. Employment decisions are based on job-related qualifications, skills, and experience, without discrimination based on any characteristic protected by applicable federal or California law. DMC welcomes applications from all qualified individuals and prohibits unlawful discrimination, harassment, and retaliation. Reasonable accommodations are available to qualified applicants and employees with disabilities during the application process and in performing essential job functions.

\nCompany Description

The Dayle McIntosh Center for the Disabled, also referred to as DMC, is a 501(c) (3) nonprofit organization that focuses on core services and serves as hub organization with many referral resources, programs, and partners.