Job Description
Job DescriptionDescription:
Call Center Agents support the success of the company by receiving incoming calls, assessing guests’ automotive needs, providing quotes, selling products and services, creating invoices and setting appointments for our guests at our service centers.
Responsibilities include:
- Ensure an excellent guest experience
- Meet or exceed performance targets
- Handle a high-volume of calls and multiple tasks with a positive attitude
- Set an example for team members by upholding our core values
- Communicate effectively and comply with all policies and procedures
Requirements:
Call Center Agents must:
- Possess strong retail sales background
- Deliver customer service orientation with a high level of personal integrity
- Have the ability to work well under pressure and handle multiple tasks
- Have knowledge of tires, tire related and mechanical services highly desirable
- Be able to use Standard office equipment (e.g. telephone, computer, copy machine)
- Be able to use Big Brand Tire EDGE Program
- Be able to use Vendor tire ordering websites
Benefits:
- Competitive hourly rates plus commission
- Medical, dental, vision, life insurance, and accident Insurance available
- Paid vacations and holidays
- 401k plan with company match
- Excellent career progression opportunities
Big Brand Tire & Service is a one-stop tire and automotive repair service center that has been in business for over 50 years. With stores across CA, AZ, CO, NV and growing fast, we strive to maintain that family feel, because that’s how it all started. We keep our customers moving, and we keep our employees moving too! We are all about investing in our hardworking, dedicated team members and pride ourselves on promoting from within. We can help you develop your skills, and in turn, you can help us grow!