Job Description
Job DescriptionPosition Summary:
The Customer Service Manager is responsible for overseeing the daily operations of the customer service department. This role ensures that customers receive outstanding service by managing a high-performing team, implementing efficient processes, and identifying opportunities for improvement. Key Responsibilities:
- Handle escalated customer issues and resolve conflicts professionally
- Design and implement customer service policies, procedures, and standards
- Collaborate with cross-functional teams (e.g., Sales, Operations, Technical Service) to enhance customer experience
- Maintain a deep understanding of products/services to effectively support the team and customers
- Identify areas for improvement and drive continuous improvement initiatives
- Maintain customer data in SAP, including pricing
Qualifications:
- Bachelor’s degree in Business, Communications, or related field (or equivalent experience)
- 3–5 years of experience in customer service, with at least 2 years in a leadership role
- Strong leadership, coaching, and team-building skills
- Excellent communication and conflict resolution skills
Preferred Qualifications:
- SAP Experience a plus
- Hubspot experience a plus
What We Offer:
- Competitive salary and performance-based bonuses
- Health, dental, and vision insurance
- Paid time off and holidays
Salary range $80,000-$85,000