Customer Service Representative

Job Description

Job Description

Customer Service Representative/Dispatch

CSR Please only serious candidates apply!

JOB DESCRIPTION

DEPARTMENT: Customer Service Representative

REPORTS TO: Operations Manager

STATUS: Non-exempt

JOB SUMMARY

The Customer Service Representative is responsible for providing attentive, courteous and efficient service to all clients throughout their experience with G&G Construction along with intitiate contact with clients and dispatching calls.

QUALIFICATION STANDARDS

Education & Experience:

· Bilingual

· Experience in related field preferred.

· High School diploma or equivalent required.

· Computer experience required.

· Customer Services experience preferred.

· Sales skills preferred

Physical requirements:

· Flexible and long hours sometimes required.

· Light work - Exerting up to 10 pounds of force occasionaly to lift, carry, push, pull or otherwise move objects.

· Pleasant phone voice

General Requirements

· Maintain a warm and friendly demeanor at all times.

· Must be able to effectively communicate both verbally and written, with all level of employees and clients in an attentive, friendly, courteous and service oriented manner.

· Must be effective at listening to, understanding, and clarifying concerns raised by clients.

· Must be able to multitask and prioritize departmental functions to meet deadlines.

· Approach all encounters with clients in an attentive, friendly, courteous and service-oriented manner.

· Attend all company required meetings and trainings.

· Maintain regular attendance in compliance with our Standards.

· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

· Comply with our Standards and regulations to encourage safe and efficient operations.

· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

· Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

· Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

· Must be able to cross-train in other construction areas such as sales.

· Must be able to maintain confidentiality of information.

· Must be able to show initiative, including anticipating client needs and closing the sale.

· Perform other duties as requested by management.

DUTIES & FUNCTIONS

Fundamental Requirements

· Answer all phone calls with enthusiasm utilizing the script requirements.

· Everyday cold calls to acquire business utilizing script requirements

· Encourage clients to follow our social media

· Answer client inquiries about services, facilities and hours of operation in a timely manner.

· Ensure logging and delivery of packages, mail and messages.

· Utilize construction software and dispatch workers accordingly

· Answer inquiries from clients about scope of work, maintenance contracts and anything else.

· Assist clients with needs

· Be aware of all rates, packages and special promotions.

· Be familiar with property management work order systems

· Communication skills with clients, coworkers and supervisors

· Obtain all necessary information when taking information and follow the rate-quoting scenario.

· Be familiar with construction terminology.

· Have knowledge of emergency procedures and assist as needed

· Ordering of parts/ possibly inventory of truck supplies

· Ordering and inventory of office supplies

· Fully comprehend and be able to operate all relevant aspects of the construction computer system.

· Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

· Organize mail for review

· Balance and prepare individual paperwork for closing of shift according to hotel standards.

· Maintain and market promotions

· Maintain a clean work area.

· Anything else deemed necessary by management to obtain sales or manage office/clients

I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.