Job Description
Job Description📌 About Alpaca Health
Alpaca Health is a business-in-a-box for autism care providers to launch, run, and grow independent practices. We help clinicians get in-network with insurance, find their first caseload of clients, and eliminate admin overhead with an AI-powered EHR.
We believe the future of healthcare should be led by clinicians, not corporations, and are dedicated to helping clinicians become owners.
We're growing fast, 30% MoM, and we're just getting started. Our top priority is helping clinician-entrepreneurs and families connect and thrive.
Today, we operate in Texas and Colorado, but we’re excited to open up 4 more states in 2026.
We’ve raised $12M+ from leading VCs including Core Innovation Capital, Adverb Ventures and South Park Commons.
🎯 Role: Customer Success Manager
We are hiring a Customer Success Manager to help autism care practices succeed on the Alpaca platform.
This role goes far beyond traditional customer success.
It is about helping providers grow sustainable, high-quality, and revenue-generating practices.
You will work closely with clinicians and practice owners to strengthen operations, decrease time-to-intake, and deliver higher-quality outcomes to more families.
You will act as a trusted advisor, operator, and growth partner.
This is a high-ownership role with direct impact on provider outcomes and company performance.
What You’ll DoAct as a strategic advisor to providers
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Build trusted relationships with clinicians and practice owners.
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Diagnose practice challenges and develop actionable growth plans.
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Track performance metrics and ensure providers are progressing toward goals.
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Share best practices across the network to improve clinical and business outcomes.
Improve product adoption and operational excellence
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Help providers use Alpaca’s tools effectively to run their practice.
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Surface workflow issues and collaborate with Product and Operations to improve systems.
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Translate real-world provider feedback into scalable playbooks and process improvements.
Own outcomes, not just activity
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Measure success through provider growth, retention, and revenue performance.
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Prioritize high-impact work rather than routine check-ins or reactive support.
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Step into ambiguous situations and move them forward with urgency and structure.
Drive practice growth and revenue outcomes
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Partner with clinicians to understand weekly billable hours and optimize utilization, scheduling, cancellations, etc.
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Identify operational bottlenecks across intake, scheduling, authorizations, documentation, and billing.
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Support providers in hiring, staffing planning, and scaling their services responsibly.
🧠 Who We’re Looking For
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Work incredibly hard. As a startup, the hours stretch beyond the traditional 9-5, especially as an organization that supports practices across time zones (including Hawaii)
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Think like owners and care deeply about real outcomes.
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Are comfortable working in fast-moving, high-accountability environments.
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Can turn messy operational realities into structured plans.
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Communicate clearly and build trust quickly.
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Are data-driven and comfortable working with performance metrics.
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Are ambitious and excited to grow into leadership roles as the company scales.
NYC-based candidates preferred, but we are open to remote / hybrid candidates.
🚀 Why Join
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Direct impact on families and clinicians from day one.
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Real ownership over provider growth and network performance.
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Exposure to company-building across product, operations, and go-to-market.
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Fast learning curve and strong leadership growth opportunities.
Compensation
💵 Competitive salary
📈 Meaningful equity
🏥 Health benefits
🏖️ Flexible PTO
Compensation Range: $80K - $160K