Job Description
OpenColo is looking for an experienced Data Center Technician with good experience in Linux / Windows Server based systems and Data center Colocation services, to work as part of our 24/7 Technical Support Team.
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As a part of our technicians team, your day to day responsibilities will include:
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- Provide technical support to the company's customers via our ticketing system or phone system.
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- Escalate tickets or support issues to the Network Operations Center.
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- Monitor the data center critical power and cooling systems and escalate any issues accordingly.
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- Build, configure, deploy and rack servers in their designated cabinets or cages.
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- Build, maintain and run ethernet and fiber cables in the data hall.
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- Monitor the network’s infrastructure systems and solve or escalate any issues accordingly.
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- Handle incoming and outgoing shipments to and from the Data Center.
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- Process server installation requests using diverse hardware and operating system.
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- Troubleshoot server hardware issue as they occur.
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- Assign Data Center visitors badges / grant facility access
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- Perform security rounds to ensure the integrity of the perimeter of the building.
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- Performs, manage, and notify Customers of any Maintenance as they are scheduled.
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We are looking for talents with the following skills and experience:
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- At least 2 years experience with Linux server administration
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- At least 2 years experience with Windows server administration
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- Strong problem solving, troubleshooting, and debugging skills
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- Previous work experience in a data center or 24x7x365 ISP environment is a plus
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- Experience with racking and stacking servers and other hosted equipment.
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- Excellent hardware troubleshooting (i.e.: building serves, replacing hard drives, motherboards, memory, fans, etc)
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- Excellent communication in person, by phone, and via email
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- Team player with willingness to help and explain things to others
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- Good documentation and asset management skills
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- Experience building and servicing servers and networking gear.
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- Willingness to learn and expand your knowledge of systems and software
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- Must be able to lift 50lbs
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- Must be able to work shifts and weekends.
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Experience in the following software technologies and areas are a plus:
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- Ability to speak/read/write both English and Chinese natively
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- Cable management experience
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- Understanding for DNS, apache, webhosting control panels
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- VMware vSphere / ESX Server administration experience
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- - Experience in router and switch configuration (BGP/OSPF/MPLS/VLAN/ROUTE-MAPS/Peering Management)
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Job Type: Part-time
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Salary: $23.18 - $30.00 per hour
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Schedule:
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- 20-25 hours a week
- Weekend shift
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Ability to commute/relocate:
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- Santa Clara, CA 95054: Reliably commute or planning to relocate before starting work (Required)
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Experience:
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- Data center experience: 1 year (Preferred)
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Work Location: In person
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Please send your resume to HR email address