Job Description
Job Description
Based in San Jose, California, we are a premier provider of high-quality, customized uniforms for local public agencies and first responders, primarily serving Santa Clara County. We deliver highly tailored, hands-on service through expert fittings and rapid order fulfillment. We seek a Customer Service Associate with significant retail experience to provide exceptional customer service, manage store operations, and maintain an organized retail environment in a fast-paced setting.
Key Responsibilities
- Customer Service: Deliver personalized assistance, conducting expert fittings and offering tailored product recommendations.
- Sales Transactions: Operate the cash register, process payments accurately, and handle returns per store policies.
- Product Knowledge: Maintain in-depth knowledge of department specifications and inventory to guide customers.
- Inventory Management: Receive, inspect, and organize inventory; ensure accurate stocking of shelves.
- Special Order Fulfillment: Process and track special orders, coordinating with suppliers and updating clients.
- Store Organization: Keep the store clean, organized, and visually appealing, including stockrooms and displays.
- Team Support: Mentor junior staff in customer service and operational best practices.
- Operational Efficiency: Streamline processes like inventory tracking to enhance service.
Qualifications
- Experience: Significant retail experience in customer-facing roles involving sales, fittings, and inventory.
- Skills:
-
- Strong communication for customized client interactions.
- Proficiency with POS systems and inventory software.
- Multitasking and prioritization in a dynamic environment.
- Detail-oriented with focus on store standards.
- Experience mentoring junior staff.
- Familiarity with retail software (e.g., POS, inventory tools).
- Knowledge of visual merchandising.
Schedule & Availability:
- Hours: Full-time (about 40 hours a week) or part-time (about 20–24 hours a week).
- Days: Monday through Saturday, during store hours; shifts set at interview.
- Physical Requirements: Move stock of up to 50 lbs using a dolly or cart, with help where needed; stand for extended periods, and perform repetitive tasks.
Benefits:
- Flexible schedule
Work Location: In person