Customer Service Representative (Temp to Hire)

Job Description

Job DescriptionDescription:

Job Title: Customer Service Representative (Temp to Hire)

Location: Main Office - Redding

Schedule: TBD

Anticipated range: $20.00 - $22.00, depending on experience

To apply for this internal opportunity, please complete an Internal Job Application form and return it to Human Resources with a resume on or before Monday, April 27, 2026

Position Summary

The Customer Service Representative is responsible for delivering excellent customer support while ensuring accurate and timely order entry and processing. This role serves as the first point of contact for customers via phone and email and plays a critical role in maintaining smooth order flow and operational efficiency.

Key Responsibilities

• Answer and manage incoming calls on a multi-line phone system in a professional and timely manner
• Respond to customer inquiries via phone and email, providing accurate product, pricing, and order information
• Perform daily order entry, including entering, reviewing, and verifying customer orders for accuracy
• Process order changes, cancellations, and updates while ensuring all system information is correct
• Coordinate with internal teams (production, shipping, quality, etc.) to ensure orders are fulfilled accurately and on time
• Proactively communicate with customers regarding order status, delays, or issues
• Handle customer concerns or complaints with professionalism and a solution-oriented approach
• Maintain detailed and accurate records of customer interactions and order activity
• Support administrative and operational tasks as needed

Requirements:

Qualifications

• Previous customer service and/or order entry experience preferred
• Strong communication skills (verbal and written)
• High attention to detail with a focus on data accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable working with phone systems, order entry platforms, and Microsoft Office, Syspro (or similar systems)
• Team-oriented with a positive, problem-solving attitude

Core Competencies

• Accuracy and attention to detail
• Professionalism and reliability
• Strong organizational skills
• Ability to handle high call volumes while maintaining data accuracy
• Customer-focused mindset

Work Environment

• Office-based role with frequent phone and computer use
• Requires extended periods of data entry and multitasking across systems

Expectations

• Maintain high accuracy in all order entry and processing tasks
• Meet response time standards for calls and emails
• Contribute to team goals related to customer satisfaction and order performance
• Maintain a collaborative and respectful work environment