Job Description
About the role
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Nomad Temporary Housing is looking for a Systems and Data Administrator candidate to join our growing organization. We’re an established and respected leader in the corporate housing industry and are striving to become a pioneer as a technology leader in this sector.
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This is a great opportunity to work for a company that isn’t a startup but is still entrepreneurial and forward-thinking. As a Systems and Data Administrator you will work on a variety of items covering IT help desk as well as data review and analysts.
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To succeed, the ideal candidate should be comfortable working in a fast-paced, results-focused environment and be able to manage individual projects and parallel tasks. The right candidate is hungry for growth and learning, detail- and process-oriented, and understands the importance of maintaining high standards in IT as well as a data-driven mindset. The person we're looking for will be skilled in M365, networking and IT help desk, as well as Excel, pivot tables, formulas and other analytical tools. You'll also help keep Nomad secure, from virus protection and updates to phishing awareness and security questions from clients.
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Responsibilities
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IT help desk and office support
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· Day-to-day help desk: be the first point of contact for all staff IT issues. These range from quick fixes like printer jams, ink and toner changes, monitor problems and desk moves, to harder problems like, diagnosing slow or failing computers, resolving VPN, network setup and issues etc. This includes supporting all offices remote/globally.
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- New hire setups and offboarding: set up computers, M365 accounts, email and system access so new hires are ready on day one; revoke access and recover equipment when someone leaves.
- Network support: troubleshoot office network, Wi-Fi and printer connectivity, and escalate to outside vendors when needed.
- Software and systems: handle software maintenance and data entry updates to Nomad systems.
- Inventory: keep an accurate list of computers, monitors, software licenses and subscriptions.
- Office ordering: order everything from computers and monitors to paper, pens, printer parts and toner, so staff have what they need to work efficiently.
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Security and device updates
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- Virus protection: monitor and update Bitdefender, review its alerts and logs, investigate detections, and make sure every device is protected and reporting.
- Updates: keep Windows, M365, browsers and business software up to date on a regular schedule.
- Device standards: enforce screen locks, encryption, multi-factor authentication (MFA) and approved software only.
- Phishing testing and training: run regular phishing tests, coach staff who need it, deliver security training for new hires and annual refreshers, and share short IT and security tips with the team.
- ISO support: help maintain ISO certification standards by keeping IT records and evidence up to date.
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Client proposals and RFPs
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- Help with IT quotes and proposals.
- Answer IT and security questions in client RFPs and vendor security questionnaires, which corporate and relocation clients often require.
- Keep a library of approved answers and policies so responses are fast and consistent.
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Data review and reporting
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- Data review and analysis: review and audit internal data for reasonableness, accuracy and completeness. Analyze data for current and future trends.
- Discrepancy checks: review reports pulled on demand or sent automatically from Nomad's systems, looking for missing or duplicate records, totals that don't reconcile, unexpected spikes or drops, and mismatches between systems.
- Issue tracking: log every issue found, work with the owning team to trace the root cause and confirm the fix, and send leadership a short monthly data-quality summary.
- Report generating: use internal systems to generate reporting for operational and client end users.
- Reporting process: create new or modified reports and set up scheduled report delivery and alerts. Work with the operations team to implement and track key data points, and recommend new or improved reporting methods to raise the quality and completeness of information.
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Additional responsibilities
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- Guest and client data protection: help safeguard guest personal details and payment information handled in Nomad systems.
- Access reviews: check quarterly that staff only have the system access their role needs, especially after role changes.
- Incident response: be first responder for suspected phishing, viruses, or lost or stolen devices, and follow a written response plan.
- Backups: confirm company data is backed up and test that it can be restored.
- Vendor reviews: check the security of new software vendors before Nomad signs up.
- Property technology: support technology in furnished units as needed, such as Wi-Fi setup, smart locks and TV streaming devices.
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Qualifications
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- Education: bachelor's degree in IT or like
- Work experience: one to two years of relevant experience preferred.
- Detail-oriented: commitment to follow-through and a sharp eye for troubleshoot and numbers that don't add up.
- Well organized: able to perform in a fast-paced, dynamic work environment.
- IT background: some knowledge of IT and an IT background a plus.
- Communication: able to explain a security answer to a client and a password reset to a new hire.
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Preferred
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- Experience with antivirus tools, and with Windows and Mac support.
- Experience running phishing tests or security training.
- Experience answering RFPs or security questionnaires.
- Certifications such as CompTIA A+, Security+ or Microsoft 365.
- Experience with basic SQL preferred.
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Software knowledge
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- Microsoft Excel: graphs, charts, tables, formulas, lookups and pivot tables are required.
- Microsoft 365: Outlook, Teams, SharePoint and user administration.
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Job Type: Full-time
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Pay: $33 to $38 hourly
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Hybrid: remote 1-3 days a week
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Location: Rancho Bernardo
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Benefits:
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- Health insurance
- Dental insurance
- 401K plans offered with contribution
- Free fitness center access on site
- Professional development opportunities
- Office snacks
- Work from Home 1-3 days a week after training period
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