Service Operations Advisor -- Billing & Scheduling

Job Description

Job Description Service Operations Advisor — Billing & Scheduling

Are you the person everyone trusts to get the details right? Can you keep a busy shop flowing while ensuring every customer is billed exactly as agreed? Join us and own the moment where great service becomes accurate revenue.

Your mission

Transform repair orders into precise invoices, tailor pricing elements per customer, and keep information moving cleanly through Fullbay and QuickBooks—while collaborating across the shop to hit timelines and keep customers organized.

Key responsibilities

• Validate all invoices: confirm mileage/odometer, labor times, parts lines, and totals.
• Customize mileage, time entries, and markups for each account; George & Rick will train you on every customer’s playbook.
• Process and input key account data in Fullbay + QuickBooks for accurate billing and reporting.
• Identify bottlenecks and implement improvements to strengthen invoicing procedures.
• Coordinate with the Cash Management team to support timely payments and strong collections performance.
• Partner with service writers, parts, and technicians to schedule jobs, order parts, and onboard/organize customers.

What success looks like

• Zero‑defect invoices and faster billing cycles
• Customer‑specific requirements consistently met
• Smoother scheduling and parts coordination across the shop

Traits that make you shine

• Collaborative and team-driven
• Comfortable operating at speed
• Quick, practical decision-maker
• Organized and focused amid competing priorities
• Meticulous attention to detail

Benefits

• 401(k)
• Paid time off
• Retirement plan

Work setting

In person

Preferred experience

• Service Advisor/Writer background