Job Description
Job Description
Position: Clinical Manager
Program: Mental Health Outpatient Program (MHOP)
Location: 205 Mission St., San Francisco, CA 94013
Reports to: VP of Clinical Services
Salary: $120,000 /year
Status: Exempt, Non-union
About Community Forward SF:
Community Forward SF is a network of programs dedicated to supporting individuals experiencing homelessness and complex health and social needs. Our integrated services span housing, behavioral health, medical respite, substance use recovery, and survivor support — meeting people where they are, with services designed around their needs.
Our work is rooted in trauma-informed care and a genuine respect for the resilience of the people and communities we serve. Founded in 1978, our mission is to empower women and all people to break cycles of housing instability and violence.
San Francisco's homelessness crisis falls hardest on women — particularly women of color, transgender women, and survivors of domestic violence. Community Forward SF centers women in our care model because we know that when we get care right for those facing the greatest barriers, we make the entire system stronger and more accessible for everyone.
The Role
The Clinical Manager provides clinical and operational leadership for a multi-site program delivering integrated behavioral health services within housing and community-based settings.
This is a hands-on leadership role that blends clinical supervision, program oversight, and staff development. The Clinical Manager supports a multidisciplinary team serving individuals with complex needs, including mental health conditions, substance use, histories of trauma, and housing instability.
This role is central to ensuring that care is consistent, ethical, trauma-informed, and sustainable for both clients and staff.
Our Clinical Approach
We center our work in:
- Trauma-informed care
- Client-centered and strengths-based practice
- Housing-first principles
- Cultural humility and responsiveness
What Success Looks Like
In this role, success means:
- Staff feel supported, guided, and able to sustain their work
- Clinical services are consistent, coordinated, and of high quality across sites
- Documentation and compliance processes are clear, manageable, and timely
- Clients experience care that is respectful, responsive, and relationship-centered
- Clinical practices reflect trauma-informed and harm reduction principles
Key Responsibilities:
- Clinical Leadership & Supervision
- Provide individual and group clinical supervision to licensed and associate-level clinicians
- Offer reflective, strengths-based supervision that supports clinical growth and staff well-being
- Guide assessment, diagnosis, and treatment planning; co-sign documentation as required
- Support interdisciplinary teams (including case managers and housing staff) through consultation and group supervision
Program Oversight & Quality
- Oversee daily clinical operations across multiple program sites
- Ensure services meet contractual, legal, and ethical standards
- Support quality assurance processes, including chart review and documentation improvement
- Monitor and support caseload distribution and service delivery
Staff Development & Training:
- Lead onboarding and orientation for clinical staff
- Provide training to multidisciplinary teams
- Foster a learning environment that builds clinical skill, confidence, and alignment with program values
Collaboration & Partnerships
- Participate in care team meetings across housing and service sites
- Collaborate with city departments, funders, and community partners
- Represent the program in external meetings as needed
Administrative & Operational Leadership
- Support program reporting, including service data and billing coordination
- Partner with leadership on program development and implementation
- Provide performance feedback and staff evaluations
- Address concerns or conflicts using a balanced approach that prioritizes accountability and support
Qualifications
Required:
- Master’s degree or higher in Social Work, Counseling, Psychology, or related field
- Active California licensure (LCSW, LMFT, LPCC, or Licensed Psychologist) in good standing
- At least 2 years post-licensure, eligible to provide clinical supervision (BBS)
- Eligibility for 5150 Authorization
- Experience providing clinical supervision and supporting multidisciplinary teams
- Strong understanding of trauma, homelessness, substance use, and behavioral health
- Ability to balance clinical leadership with operational responsibilities
Preferred:
- Experience working in housing-based or community-integrated behavioral health programs
- Multilingual and/or multicultural experience
- Familiarity with San Francisco systems of care and documentation/billing environments
- Experience with Epic EHR system
Work Environment & Physical Requirements