Communications & Sales Assistant

The Performing Arts Academy of Marin (PAAM)

Published: 6/14/2022

Job Description

ABOUT US

Established in the summer of 2009, the Performing Arts Academy of Marin (PAAM) is a small woman-owned business in Marin with a team of 15–20 staff and faculty who are motivated, dedicated, and passionate about educating youth in the performing arts, and about being part of a team that runs a successful, organized studio with a great reputation.

PAAM is located in scenic Mill Valley in a beautiful two-story, state-of-the-art facility with six studios, engineered dance floors, natural light, and well-maintained spaces, including a dedicated faculty room and an outdoor patio. We're conveniently off 101, minutes from the Seminary Drive and East Blithedale exits, and our team commutes from all over the Bay Area.

OUR VISION

Founded in a genuine love for the performing arts, we provide comprehensive training in theater arts and dance, plus Youth Musicals, BAYPAC Intensive Training Programs, BAYPAC Dance Company, and Summer Programs. Students receive superior training, expand their boundaries, and gain valuable skills, all while building friendships and memories. PAAM equips young artists with a well-rounded arts education and the confidence to take on whatever path they choose.

THE POSITION

Are you a people person who loves helping families find where they belong? PAAM is hiring a part-time Communications & Sales Assistant to be the welcoming face and voice of our studio. This in-person role runs our front desk and turns inquiries into enrolled students. You'll answer questions, give tours, follow up with prospective families, and help every student and parent feel at home from their first visit.

Schedule: 20–30 hours per week, in person at our Mill Valley studio. Afternoon, evening, and some weekend availability is required, since that's when our classes run.

Pay: $25/hour

Benefits: Health, vision, dental, and 401(k) profit sharing for eligible employees

WHAT YOU'LL DO

Front desk: Greet students and families, check students in, answer phones, prep studios, post daily class schedules, and keep the lobby welcoming and organized.
Communications: Respond promptly to calls, emails, texts, and website inquiries. Send class reminders, schedule updates, and studio announcements, and send each question to the right person.
Sales & enrollment: Help new families find the right class, schedule trial classes, give studio tours, and follow up after trials to turn interest into enrollment. Promote upcoming sessions, camps, workshops, intensives, and performances.
Retention: Check in with current families, help with re-enrollment and registration periods, and flag concerns early so families stay happy and engaged.
Student onboarding: Prepare new-student folders and welcome materials and keep records up to date in our studio management software.
Admin support: Help with payments and account questions, merchandise and dress-code sales, event and recital logistics, and other projects with the Leadership & Administrative Team.

QUALIFICATIONS

1+ year in customer service, front desk, reception, retail, or sales (experience at a school, studio, camp, or youth program is a plus)
Friendly, upbeat, and professional on the phone, in person, and in writing
Confident following up with families and making a warm, no-pressure sale
Strong organization and multitasking skills, with good attention to detail in a busy, fast-paced setting
Comfortable with technology: Google Workspace, Microsoft Office, and studio software such as DanceStudio-Pro, StudioFlow, or similar (or willing to learn!)
Genuine love of working with kids and families, and an appreciation for the performing arts
Reliable, punctual, and available for afternoons, evenings, and some weekends

WHY JOIN US

A dynamic, supportive team that loves what it does
Competitive pay of $25/hour, with health, vision, dental, and 401(k) profit sharing when eligible
Professional growth and development opportunities
A beautiful studio and a front-row seat to students growing in confidence and talent

HOW TO APPLY

Please submit your resume and a short cover letter about your relevant experience and why you'd be a great fit for this role.

PAAM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to welcoming a new team member who is excited to contribute to our success and grow with us!

\nCompany Description

Established in the summer of 2009, PAAM is a small woman-owned business in Marin with a team of 20 - 25 employees (staff and faculty) who are highly motivated, dedicated and passionate about educating youth in the performing arts.