Job Description
Company Description Soul and Body Pharmacy is an independent community pharmacy in Indio, California, focused on personalized, high-quality care for patients and the local community. The pharmacy blends one-on-one service with modern technology to offer a convenient, patient-centered experience. Services include traditional retail dispensing, customized non-sterile compounding, immunizations, medication management, and ongoing patient support. The team emphasizes building meaningful relationships, collaborating closely with healthcare providers, and helping each patient achieve optimal health outcomes. Soul and Body Pharmacy also prioritizes a supportive, collaborative workplace where pharmacists, pharmacy technicians, and other team members can grow professionally while making a tangible difference in patients’ lives.
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- Role Description
- Receive and process new prescriptions and refill requests accurately and efficiently.
- Enter and maintain patient, prescriber, allergy, insurance, and prescription information in the pharmacy management system.
- Process third-party insurance claims and assist with resolving claim rejections, coverage issues, refill-too-soon rejections, and other billing problems.
- Assist with prior authorization intake and communication with prescribers, patients, and insurance plans as directed.
- Prepare, package, and label prescription medications for pharmacist verification.
- Perform accurate pharmacy calculations, counting, measuring, and preparation of medications.
- Assist with nonsterile compounding according to pharmacy policies, established formulas, and applicable standards.
- Accurately weigh and measure ingredients and complete required compounding documentation.
- Follow appropriate procedures for handling hazardous medications, when applicable.
- Maintain clean, organized, and appropriately stocked prescription and compounding work areas.
- Assist patients with prescription pickup and provide professional, friendly, and courteous customer service.
- Communicate effectively and professionally with patients, prescribers, insurance companies, wholesalers, and other healthcare professionals.
- Order, receive, organize, and maintain medications and pharmacy supplies.
- Monitor inventory for expired, recalled, damaged, or short-dated medications and assist with appropriate removal and documentation.
- Assist with specialty medication coordination, including prescription intake, insurance processing, refill coordination, and patient communication, as applicable.
- Maintain accurate records and protect patient confidentiality in accordance with HIPAA and pharmacy policies.
- Follow all applicable federal and California pharmacy laws, regulations, policies, procedures, and quality standards.
- Perform other pharmacy-related duties within the scope of practice of a California Pharmacy Technician as assigned by the supervising pharmacist.
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Qualifications
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- High school diploma or equivalent required.
- Current and active registration with the California State Board of Pharmacy as a Pharmacy Technician.
- Previous pharmacy technician experience preferred, particularly in a retail, or compounding pharmacy setting.
- Prior compounding experience is a plus but is not required.
- Experience with prescription intake, data entry, third-party billing, insurance claim processing, medication preparation, and dispensing workflow preferred.
- Knowledge of commonly used brand and generic medication names, dosage forms, strengths, and pharmacy terminology.
- Strong pharmacy math skills, including dosage calculations, percentages, ratios, conversions, weights, and measurements.
- Strong computer and data-entry skills.
- PioneerRx experience preferred.
- Ability and willingness to learn new pharmacy software, technology, and workflow systems.
- Strong attention to detail with a commitment to accuracy and patient safety.
- Excellent organizational, time-management, and problem-solving skills.
- Ability to prioritize tasks and work efficiently in a fast-paced pharmacy environment.
- Strong interpersonal and customer-service skills with a patient-centered approach.
- Ability to communicate professionally with patients, pharmacists, prescribers, insurance representatives, and other healthcare professionals.
- Bilingual English/Spanish preferred.
- Ability to maintain patient confidentiality and comply with HIPAA requirements.
- Dependable, punctual, professional, and able to work effectively both independently and as part of a team.
- Willingness to learn compounding procedures, specialty pharmacy services, and new pharmacy workflows as the pharmacy grows.
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Preferred Experience
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Experience in one or more of the following areas is a plus:
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- Retail/community pharmacy
- Non-sterile compounding
- PioneerRx
- Prescription intake and data entry
- Third-party insurance billing and rejection resolution
- Prior authorizations
- Medication inventory and purchasing
- Patient assistance and copay programs
- USP <795> and USP <800> procedures
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Benefits
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Soul and Body Pharmacy offers a competitive benefits package for eligible full-time employees, including:
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- Competitive pay
- Health insurance
- Paid time off (PTO)
- Paid sick leave
- Paid holidays
- Employee pharmacy discount
- Paid training and professional development
- Compounding training and opportunities to develop specialized compounding skills
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Physical Requirements
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Ability to stand for extended periods, perform repetitive pharmacy preparation tasks, use pharmacy equipment and computer systems, and lift and move pharmacy supplies as necessary.
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What We Value
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At Soul and Body Pharmacy, we are looking for team members who demonstrate:
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- Compassion and respect for every patient
- Accuracy and attention to detail
- Accountability and reliability
- Professional and ethical conduct
- Strong teamwork and communication
- Initiative and willingness to learn
- Commitment to patient safety and exceptional service
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Join Our Team
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If you are a motivated Pharmacy Technician who values patient care, teamwork, accuracy, and professional growth, we would love to hear from you. Join Soul and Body Pharmacy and become part of a growing independent pharmacy where you can expand your skills , while making a meaningful difference in the lives of our patients.
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Soul and Body Pharmacy is an Equal Opportunity Employer.