Bigo Live - Operations Intern

Job Description

Department: UGC Management - Event Team

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About Bigo:

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At Bigo, we are passionate about providing a dynamic live-streaming platform for everyone. We believe in fostering an inclusive work environment that encourages growth and innovation.

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Internship Overview:

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We are looking for a proactive and detail-oriented individual to join our UGC Event team as an Operations Intern. This internship offers a unique opportunity to gain practical experience in operations management while supporting various essential functions that drive our company's success.

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Key Responsibilities:

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As an Operations Intern, you will be involved in the following tasks:

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• Support daily creator program operations, including creator list maintenance, eligibility checks, activity tracking, and in-app messaging to hosts for performance reminders, event follow-ups, and ongoing engagement.

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• Assist with event execution, including registration tracking, whitelist updates, leaderboard monitoring, and reward verification.

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• Maintain Google Sheets / Excel trackers for creator performance, event participation, payout status, and operational records.

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• Review reward eligibility based on event rules, flag data discrepancies or missing information, and prepare files for reward and incentive distribution to hosts.

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• Draft and polish creator-facing messages, event announcements, and internal operation notes.

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• Prepare weekly summaries on campaign performance, creator activity, reward cost, and operational issues.

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• Coordinate with internal teams such as Data, Design, and Marketing when needed.

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Qualifications:

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• Currently pursuing or recently completed a Bachelor's or Master's degree.

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• Excellent communication skills, both written and verbal.

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• Proficiency in SQL and Google Sheets.

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• Comfortable working in a fast-paced environment with changing event rules, priorities, and deadlines.

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• Attention to detail and a proactive approach to problem-solving.

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• Ability to prioritize tasks effectively, manage time well, and meet deadlines.

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Skills and Competencies:

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• Time management: Ability to prioritize tasks effectively and meet deadlines.

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• Analytical thinking: Capacity to analyze data and draw meaningful insights.

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• Team player: Willingness to collaborate with colleagues and contribute to a positive work environment.

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• Adaptability: Openness to learning and embracing new challenges.

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