Job Description
Job Description
Crestfield Talent is seeking a motivated and customer-focused Customer Success Specialist to support client relationships, assist with customer onboarding, and help ensure a positive experience throughout the customer journey.
This hybrid role is suited for someone who enjoys building relationships, solving problems, and working with different teams to improve customer satisfaction and retention.
Responsibilities
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Support customers throughout onboarding and ongoing service activities
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Respond to customer inquiries through phone, email, and digital communication channels
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Build and maintain positive relationships with existing customers
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Assist customers with product information, account questions, and service requests
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Coordinate with internal departments to resolve customer concerns
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Monitor customer satisfaction and identify opportunities for improvement
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Maintain accurate customer information and interaction records
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Follow up with customers regarding outstanding requests and service updates
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Assist with customer retention and engagement initiatives
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Track customer feedback and communicate recurring issues to internal teams
Qualifications
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Strong written and verbal communication skills
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Excellent customer service and relationship-building abilities
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Strong organizational and problem-solving skills
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Comfortable using CRM software and digital communication tools
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Ability to manage multiple customer requests and priorities
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Comfortable working independently and collaboratively
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Previous experience in customer service, customer support, account management, hospitality, or related fields is preferred
Skills
Customer Success • Customer Relations • Customer Retention • Customer Onboarding • CRM Software • Customer Support • Account Management • Client Communication • Relationship Management • Problem Solving • Customer Satisfaction • Team Collaboration • Organization • Time Management
Position Highlights
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Hybrid work arrangement
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Full-time schedule
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Customer relationship and retention responsibilities
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Collaborative professional environment
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Opportunities for professional development and career advancement