Job Description
Job DescriptionJob Title: Food Runner
Department: Restaurant
Reports To: Outlet Manager/Assistant Outlet Manager/ Director of Food and Beverage
SUMMARY:
Service of food and beverages to Restaurant area to maximize guest satisfaction and enhance a pleasant dining experience.
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Deliver food orders to guests quickly and accurately
- Uphold sanitation and food safety principles
- Bus tables by removing dirty dishes and trash
- Check in with guests to ensure their experience is satisfactory
- Relay reports of guests satisfaction to the management and relevant parties
- Ensure patrons have all the appropriate tableware they need to properly enjoy their food
- Assist setting up tables before service with appropriate utensils, napkins and decorations
- Handle various impromptu requests from guests
- Assist bar staff as needed
QUALIFICATIONS
- Must be able to multitask in order to ensure guests get their orders promptly
- Possesses a high degree of organizational skills to easily locate tables and bar patrons to fulfill everyone’s orders
- Needs excellent communication skills to ensure they meet guests’ requests. Not only does the Food Runner have to listen to learn where the food needs to go, but they also have to communicate with the guests whether it is checking on their satisfaction or taking an impromptu request.
- Spends most of their shift standing, so they need to be able to remain on their feet for several hours straight. Additionally, they should be able to carry about 35 pounds easily.
EDUCATION and/or EXPERIENCE
High School diploma or GED; or one to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, and comprehend simple instructions, short correspondence and memos. Ability to read, write and understand basic instructions and ability to communicate needs.
MATHEMATICAL SKILLS
Ability to add, subtract, two digit numbers and to multiply and divide with 10’s and 100’s . Ability to perform these operations using units of currency and weight measurement, volume and distance.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, colleagues are regularly required to use hands to finger, handle, or feel and talk and hear. The colleague frequently is required to stand, walk, and sit. The colleague is occasionally required to reach with hands and arms. The colleague must occasionally lift and/ or move up to 50 ponds. Must be able to push/pull carts up to 250 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate load. The work environment is fast paced and sometimes hectic.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)