Business Systems Support Analyst

Published: 6/14/2022

Job Description

Job DescriptionTitle: Business Systems Support Analyst
Location: Aliso Viejo, CA 610181 (Onsite)
Duration: 12-month contract
Description:

The Business Systems Support Analyst provides Tier 2 support across multiple enterprise and SaaS business systems operating in a GxP regulated environment.
This role is responsible for ensuring system stability, data integrity, and compliant operations while enabling efficient business processes.
The ideal candidate is a strong problem solver and generalist who is comfortable supporting multiple systems, working through incidents, requests, and changes, and operating within validated processes.
This role partners closely with business users, vendors, Quality/Validation, and IT teams.

Requirements:
Business Systems Support:

Provide support for multiple business systems (e.g., ERP, CRM, regulated SaaS platforms)
Troubleshoot issues across applications, integrations, data flows, and user access
Resolve incidents and service requests through ITSM tools (e.g., ServiceNow)
Perform basic system configuration, data corrections, and access management within approved procedures
Coordinate with vendors and internal SMEs for escalations and complex issues.

GxP & Compliance Responsibilities:

Support systems operating in GxP-regulated environments
Manage system changes in compliance with SDLC and GxP policies
Ensure data integrity, auditability, and access controls are maintained
Participate in audits and inspections by providing logs, evidence, and documentation
Partner with Quality, Validation, and IT Security teams on regulated changes.

Process & Knowledge Management:

Create and maintain knowledge base articles, SOPs, and troubleshooting documentation
Contribute to standardization and continuous improvement of support processes
Support release activities, patching, and controlled deployments as needed

Required Qualifications:

3 years of experience in business systems or application support
Experience supporting systems in a GxP regulated environment (e.g., life sciences, med device, pharma)
Understanding of validation concepts (IQ/OQ/PQ) and risk-based validation
Familiarity with incident management, change management and audit readiness
Strong troubleshooting and analytical skills
Ability to support multiple systems simultaneously and manage competing priorities
Strong written and verbal communication skills

Preferred Qualifications:

Experience supporting Veeva Platform Vaults
Experience supporting ERP, CRM, or other regulated SaaS platforms
Experience with integrations (APIs, middleware, iPaaS) from a support perspective
Experience working with electronic records / electronic signatures (21 CFR Part 11)
Prior participation in internal or external audits
Experience working with vendors and managed service providers

Key Competencies:

Systems thinking and end to end process awareness
Calm, structured approach to incident response
Comfort operating within SOPs and controlled environments
Ability to explain technical issues to non technical users
Documentation first mindset

Education:

Bachelor's degree in Information Systems, Computer Science, Engineering, Life Sciences, or a related field or equivalent practical experience supporting business systems in a regulated environment.
Coursework or formal training related to: · Information Systems or Business Systems · Computer Science or Engineering fundamentals · Quality Systems, Validation, or Compliance.
Continuing education or certifications related to: · IT Service Management (ITIL or equivalent) · GxP, 21 CFR Part 11, or regulated systems · Enterprise applications (ERP, CRM, or SaaS platforms)

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At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.

\nCompany Description

Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website www.talentburst.com or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA