Job Description
About the role
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TRUGlobal is a global IT managed services company serving North American enterprise clients across semiconductor, retail and other industry verticals. As we scale our AI-led infrastructure services and AIOps platform strategy, we’re hiring a Director of Alliances to build and own our partner’s ecosystem in North America.
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You’ll be the architect of our alliance strategy — identifying, signing and growing partnerships with OEMs, ISVs, hyperscale's and platform vendors that amplify our managed services and agentic delivery offerings.
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What you’ll do
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• Build and manage strategic alliances with OEM and technology partners (AIOps platforms, observability, ITSM, cloud hyperscale's, data/AI platforms)
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• Structure partnership models: reseller, OEM/white-label, co-sell, MSP program enrollment and joint GTM motions
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• Drive sourced and influenced revenue through partner-led pipeline in North America
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• Own partner program compliance, certifications and tier progression with hyperscale's and ISVs
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• Work with delivery and practice leadership to align partner capabilities with client solutions
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• Represent TRUGlobal at partner events, QBRs and executive briefings
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What we’re looking for
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• 12+ years in IT services/technology, with 5+ years in alliances, channel or partner management
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• Proven track record building OEM or ISV partnerships that generated measurable revenue
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• Existing relationships with hyperscale partner orgs (AWS/Azure/GCP) and/or enterprise software vendors
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• Understanding of managed services economics and how partnerships change delivery models
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• Comfortable operating in fast-moving environment in overlapping US time zone.
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Why TRUGlobal
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We’re building a differentiated AI-led services model — partnerships aren’t a side function here; they’re central to the strategy. You’ll report into senior leadership and have real authority to shape the ecosystem.