Dispatcher

Job Description

Job Description

Job Summary:

Answer incoming phone calls, and direct calls to the appropriate employees. Process customer requests for service & supplies utilizing company software. Update and maintain customer database with current information. Offer clear and concise communication with managers, employees and customers, including keeping customers apprised as to the status of their requests.

Reports to / Supervision Received:

• Department Manager: VP of Operations
• Directly Reports to: Dispatch Manager

Essential Functions:

1. Provide impeccable customer service with verbal & non-verbal communication. (Phone, Email, etc)
2. Answer incoming (high volume) phones calls and transfer to the appropriate destination.
3. Keep safe and clean office by complying with procedures and rules, as well as working with Facilities and/or Mgmt. to help ensure maintenance.
4. Process incoming service calls and troubleshoot with customers when possible.
5. Process incoming supply requests and obtain meter readings from customers and vendors.
6. Inform customers of pricing (service, parts and supplies), response times, company procedures, etc.
7. Act as a liaison between customer and Smile technician until service issue is resolved.
8. Verify technician paperwork for accuracy. Communicate any errors to have paperwork corrected for entry into company software.
9. Scanning/ Indexing/ Filing within our document management software.
10. Track, order and maintain branch supply inventory.
11. Coordinate fulfilling service requests by communicating with Inventory, Service & Finance
12. Generate service repair quotes and forward to the appropriate parties.
13. Bill/Invoice chargeable service calls and supply orders. Correct orders & invoices when issues are found.
14. Disperse incoming packages, faxes & mail received at the Chico branch.
15. Follow-up via phone & email with outside dealers servicing our customers.
16. Other duties as Assigned by Direct Manager.

Knowledge, Skill and Experience:

• Minimum Education (or substitute experience) Required: High School Diploma/ GED
• Minimum Experience Required: 5 Years of Administrative Customer Service.
• Skills Required: Must be able to articulate both verbally & in written form. Ability to Multi-Task, Good Communication, Customer Focus, Attention to Detail, Problem Solving. Motivated & Responsible. Must work well under pressure and with specific deadlines.

Career Path:

Dept. Lead, Dispatch Manager, and additional opportunities within the Administrative Department.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Shift availability: Day Shift (Required)

Work Location: In person

\nCompany Description

Smile Business Products is committed to proactively simplifying our clients’ business technology experience through innovative customer service tools and responsive professional support, empowering them to focus on their core business. Today, more than ever, Smile is dedicated and focus to provide exceptional products, solutions and personal experience to our clients’.

Founded in 1997, Smile is based in Sacramento, CA with branch offices throughout Northern and Central California, and Western Nevada. Smile provides office technology solutions including copiers, printers, scanners, as well as Managed Network Services, Managed Printer Services, hosted and on-premises business phone systems, cloud and in-house base document management, plus many software solutions to complement our offerings. We partner with manufacturers such as Sharp, Dell, Lexmark, HP, Fujitsu, Epson, and more.

Smile strives to be your first choice when researching office technology hardware, services and support. We invite you to visit our state-of-the-art showrooms at any of our offices and we will help educate you on the latest trends in office technology management.

We look forward to the opportunity to welcome you to Smile’s growing number of business Partner’s.

Company Description

Smile Business Products is committed to proactively simplifying our clients’ business technology experience through innovative customer service tools and responsive professional support, empowering them to focus on their core business. Today, more than ever, Smile is dedicated and focus to provide exceptional products, solutions and personal experience to our clients’.\r\n\r\nFounded in 1997, Smile is based in Sacramento, CA with branch offices throughout Northern and Central California, and Western Nevada. Smile provides office technology solutions including copiers, printers, scanners, as well as Managed Network Services, Managed Printer Services, hosted and on-premises business phone systems, cloud and in-house base document management, plus many software solutions to complement our offerings. We partner with manufacturers such as Sharp, Dell, Lexmark, HP, Fujitsu, Epson, and more.\r\n\r\nSmile strives to be your first choice when researching office technology hardware, services and support. We invite you to visit our state-of-the-art showrooms at any of our offices and we will help educate you on the latest trends in office technology management.\r\n\r\nWe look forward to the opportunity to welcome you to Smile’s growing number of business Partner’s.