General Manager (New Location)

Discount Medical Equipment and Supply, Inc.

Costa Mesa, CA, USA

Published: 6/14/2022

Retail

Full Time

Job Description

Overview

We are expanding! We’re looking for a thoughtful, capable General Manager to lead our newest storefront, a place where people come not for a bargain on the latest trend, but for real help living better. At Discount Medical Equipment and Supply, Inc., we’re a specialty store, not a traditional retailer. Our customers are patients, caregivers, and families looking for the right equipment and supplies to regain independence, manage health conditions, and improve their quality of life.

In this role, you’ll take full ownership of your store location, guiding a dedicated team, managing medical inventory, and building lasting relationships with local healthcare providers and the community. You’ll find the work steady and meaningful: we’re open 9am to 5pm, with no Black Friday chaos, no late nights, and no holiday rush. Instead, you’ll have the space to focus on what matters, which is taking the time to understand each customer’s needs and connecting them with the right solution.

If you’re a strong leader who wants your management skills to make a real, daily difference in people’s lives, we’d love to meet you.

Responsibilities

Drive location performance to systematically grow overall store sales, maximize profitability, and boost conversion rates.
Lead and coach staff through continuous talent assessment, delivering timely performance feedback, and preparing weekly work schedules.
Deliver exceptional service by actively listening to customers, managing conflict calmly, and resolving client or patient concerns.
Maintain full financial oversight regarding daily store cash handling, bank deposits, expense control, and payroll monitoring.
Manage product flow-through via precise inventory control, cycle counts, receiving, and corporate merchandise presentation standards.
Communicate strategic initiatives frequently with store team members, customers, vendors, and your regional Operations Coordinator.
Secure Exemptee Certification in the State of California, utilizing 100% company-covered training programs, application fees, and licensing costs.
Support field assignments by driving for occasional product deliveries, heavy equipment transport, or off-site community tasks.
Safely operate a company-owned van to deliver retail products directly to customers' homes or businesses.
Oversee the accurate loading and unloading of merchandise from the store into the company vehicle, ensuring items are secured safely for transit.

Experience

Required schooling background consisting of a High School Diploma or an equivalent certification like a GED.
3–5 years of sales experience in a fast-paced retail, client-facing, or dedicated medical supply environment.
2+ years of leadership experience in a supervisory role managing employee development, conflict resolution, or team scheduling.
Proven operational expertise handling inventory management, retail math, loss prevention, and standard opening/closing protocols.
Physical capacity to stand/walk for extended retail shifts, lift medical hardware up to 50 lbs, and work a flexible 45-hour weekly schedule including weekends.

Basic Qualifications / Job Requirements

Must possess a valid, active California Driver’s License.
Must maintain a clean driving record to meet company insurance compliance for operating corporate vehicles.