New Hire Experience Coordinator

Job Description

Job Description

Overview

Remote - West Coast Based

Summary

Lucky Strike Entertainment is hiring two New Hire Experience Coordinators to lead the New Hire Check-In Program for every new hire across the company, supporting all centers in a remote/virtual role. You will own the full first-year check-in cadence: running each touchpoint, documenting outcomes, and making sure every concern reaches the right owner and gets resolved. Retention starts on day one, and these check-ins surface early flight risk, confusion, and unmet expectations before they turn into turnover.

What You'll Do

• Own and run all 15 scheduled check-ins for every new hire companywide, Day 7 through Day 365, using the standard question set for each milestone
• Log responses and outcomes immediately after each check-in
• Escalate concerns to the right owner and track status updates until each one is resolved
• Monitor employee dashboards to know which check-ins are due
• Partner with HR, Operations, and the Field Ops Support team
• Report on check-in completion and open items by center and region, and flag where early turnover lines up with check-in feedback
• Identify recurring themes across centers, roles, and regions, and recommend training or process improvements to Training, Onboarding & Communications leadership
• Share feedback on the question set and milestones so the program keeps improving
• Establish the check-in and escalation process followed by all specialists and coordinators
• Success looks like every hourly new hire receiving all 15 check-ins on time, with completion, status trends, and early turnover reported to leadership regularly

What You'll Bring

• Experience in HR, onboarding, training, or a people-facing operations role
• Strong organizational skills and comfort managing high-volume scheduled outreach across a companywide employee population
• Clear, empathetic communication style, including comfort raising sensitive topics and starting conversations with new hires
• Comfortable following up with center managers on open items and holding them to due dates, even without direct authority
• Sound judgment and discretion when documenting and routing sensitive concerns
• Comfortable tracking trends and reporting simple numbers (completion, status mix, themes) from a dashboard
• Experience with a tracking or project-management tool such as Monday.com preferred

What You'll Get

Our people are the reason guests keep coming back. Here is what we offer our Corporate team:

• Medical, Dental, and Vision plans to select from based on your needs
• Wellness resources to help you along your wellness journey
• 401(k) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation and Holidays
• Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more!

Responsibilities

We Are Lucky Strike Entertainment, one of the largest and most successful location-based entertainment companies in the World with 360 upscale and traditional Bowling Centers, five expansive and well-located Waterparks, a large Amusement Park in California and 10 upscale Boomers Family Entertainment Centers in major markets. From a humble beginning with one bowling center in 1997, we redefined an industry and built a powerhouse Company with 14,000 Associates and nearly $1.4 billion in annual revenue. Hospitality is our core and we strive to deliver memorable experiences for every guest on every visit. When you join Lucky Strike, you join a team of passionate winners and give yourself the best opportunity for sustained career growth and opportunity. It’s not easy to get hired by us – we want only the most talented and committed Managers, but when you do join Lucky Strike, the rewards are abundant.

Qualifications

The pay range for this position is $24.00 - $26.00 per hour, depending on qualifications.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and other benefits including dental insurance, vision insurance, life insurance, disability insurance, 401(k) retirement plan, employee stock purchase program, employee assistance program (EAP), paid vacation, paid holidays, and paid sick leave. More details regarding benefits are available here: Lucky Strike Entertainment Benefits