Rehabilitation Services Authorization Coordinator
Education
Job Description
Job Description
The role of the Authorization Coordinator is to execute all aspects of the auth process promptly, efficiently and accurately.
What you will do:
- Anticipate our customer needs: Understand the wants and needs of customers, listen for cues and identify how to respond and what level of intervention they need.
- Communicate effectively and interact with the provider group and health plans daily or as indicated regarding UM and referral authorization issues.
- Fax or call-in prior authorizations requests.
- Process requests that are approved, denied or deferred and bring them to resolution.
- Responsible for deferred authorization maintenance, tracking and follow up.
- Returns phone calls to customers and follows up with requests.
- Maintain all reference material that is provided by the supervisor, manager, or director.
- Maintain patient confidentiality so that HIPAA compliance is always observed.
- Demonstrates honesty and integrity in everyday activities.
- Recognizes when an error has been made and immediately reports to the appropriate manager.
- Assists other staff and supports the team approach.
Qualifications:
- High School Diploma or equivalent
- Excellent verbal and written communication skills
- Ability to type 45+wpm
- Proficient in Windows XP, Microsoft word, and Outlook
- Ability to multi task and follow directives
- Excellent with time management
- Demonstrate professionalism in tasks and daily interactions with others
- Efficient with time management
- Prior experience working in a medical setting
Compensation Range: