Customer Results Representative

Published: 6/14/2022

Job Description

Wellnessmart is a leading provider of pre-employment testing services with over 50 retail locations across the US. Wellnessmart combines high clinical accuracy, rapid turnaround, and friendly service to deliver best in class pre-employment testing across the country.Our services include drug screening, tuberculosis testing, physical assessments, titer testing and more. We also provide non-clinical tests such as fingerprinting and background checks.

Job Description:

We are seeking a skilled Clinical Results Representative to offer quality control of patient medical results, provide support to clinical staff, track patient results, answer inbound/outbound calls, schedule appointments, and maintain overall quality of patient/client communications.

Key Responsibilities:

Maintain quality assurance control, client orders, and ensure valid information is provided to Clients.
Take inbound/outbound calls and communicate with Client/Patient via text/email. Schedule patient appointments as needed.
Assist clinical staff with inquiries and troubleshooting requests.
Upload and send results to Clients/Patients. Provide Clients/Patients with up to date status on each order.
Follow-up with outside vendors for clinical results.

Qualifications:

Bachelor's degree is a plus.
Proven experience in a customer service setting. Healthcare is a plus.
Strong customer service skills.
Enjoy working as a team.
Excellent analytical and problem-solving abilities.
Exceptional communication and interpersonal skills.
Capability to work individually in a repetitive environment.
Ability to navigate various programs/softwares.
Open to taking on new projects from time-to-time.

Benefits:

Health insurance
Unlimited time-off requests
Flexible schedule
Employee assistance program
Employee cell phone program

Schedule:

Day shifts
Monday to Friday and rotating Saturdays
2-3 Saturdays a month

Work Location:

In-office (Long Beach, CA)