Assistant Front Office Manager
Job Description
Job Title: Assistant Front Office Manager
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Location: Los Angeles, CA
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Hotel Rating: 5-Star Luxury Property
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Reports To: Front Office Manager
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Job Type: Full-Time
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Shift: Overnight Relief; ability to work 2 nights per week
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Salary: $73 DOE + signing bonus for those eligible
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Benefits:
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- Medical
- Vision
- Dental
- 401k
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Job Summary:
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We are seeking a highly motivated and service-oriented Assistant Front Office Manager to join our prestigious 5-star hotel in Los Angeles. The ideal candidate will support the Front Office Manager in overseeing all front desk operations, ensuring exceptional guest service, and leading a team of front office professionals. This role is key to maintaining the luxury service standards our guests expect and deserve.
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Qualifications:
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- Minimum of 2 years of supervisory experience in a front office role within a luxury or 5-star hotel.
- Ability to work 2-nights per week to provide overnight relief to the Night Auditor.
- Degree or diploma in Hospitality Management or related field preferred.
- Excellent communication, leadership, and customer service skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in property management systems (e.g., Opera, ALICE, PMS) and Microsoft Office.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Fluency in English required; additional languages a plus.
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Key Responsibilities:
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- Assist in managing daily front office operations, including check-in/check-out procedures, guest inquiries, and room assignments.
- Supervise, coach, and motivate front office staff to deliver exceptional service in line with hotel standards.
- Resolve guest complaints and handle escalated issues with professionalism and efficiency.
- Collaborate with housekeeping, concierge, and other departments to ensure seamless guest experiences.
- Maintain accurate records of room availability, guest accounts, and billing processes.
- Ensure compliance with all hotel policies, procedures, and brand standards.
- Assist in scheduling staff, managing payroll, and conducting performance evaluations.
- Support training and onboarding of new front office team members.
- Monitor lobby appearance and ensure the environment reflects the hotel’s luxury brand image.
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Why Join:
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- Be part of a world-renowned luxury hotel brand that is a member of the Leading Hotels of the World.
- Competitive salary and comprehensive benefits package.
- Opportunities for career advancement and professional development.
- A collaborative and supportive team culture.
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