Order Management Specialist

AtWork Personnel Services

Roseville, CA, USA

Published: 6/14/2022

Full Time

Job Description

Order Management Specialist

Full-Time Direct Hire | $30.00/Hour

About the Opportunity

We are seeking a highly organized, detail-oriented Order Management Specialist to manage customer orders from initial entry through shipment. This is a hands-on, transaction-focused position for someone who enjoys working with detailed order information, maintaining accurate records, resolving discrepancies, and ensuring orders move through the fulfillment process accurately and on schedule.

Approximately 70% of the role will focus on order entry, processing, reviewing, and tracking within an ERP system, while the remaining 30% involves customer communication, shipment coordination, documentation, and general administrative support.

The ideal candidate is comfortable spending a significant portion of the workday processing orders in an ERP or accounting system and takes pride in accuracy, consistency, urgency, and strong follow-through.

Position Details

Job Title: Order Management Specialist
Location: Roseville, CA
Employment Type: Full-Time, Direct Hire
Pay Rate: $30.00 per hour
Schedule: Monday–Friday, 7:30 AM–4:30 PM
Lunch: 60 minutes
Work Schedule: Weekdays, consistent daytime hours

What You'll Do

Order Processing & Fulfillment

Enter and process customer orders, quotes, and related transactions in the ERP system.
Verify customer information, product numbers, quantities, pricing, shipping instructions, and payment terms.
Coordinate order requirements with Planning, Shipping, Sales, and Accounting.
Monitor orders from entry through fulfillment and shipment.
Identify and resolve missing information, pricing discrepancies, and other order exceptions.
Maintain accurate customer, product, pricing, and order records.
Communicate backorders, expected ship dates, order changes, and delivery updates.
Prepare shipping documentation and coordinate shipments through USPS, UPS, FedEx, and other common carriers.
Provide shipment tracking information to customers and field representatives.
Ensure orders and supporting documentation are complete, accurate, and properly filed.
Follow up on open orders and outstanding issues through resolution.

Customer Service & Administrative Support

Respond to customer questions by phone and email.
Provide timely and professional customer service throughout the order process.
Assist with incoming calls, mail, filing, office supplies, and other administrative tasks.
Support Sales, Accounting, Production, Logistics, and Field Service as needed.
Perform other related duties as assigned by management.

What We're Looking For

Highly Accurate
You carefully review order details and catch discrepancies before they impact customers or shipments.

Process-Oriented
You are comfortable following established procedures and completing recurring transactional work consistently.

Organized
You can manage a high volume of orders, follow-ups, and deadlines while maintaining attention to detail.

Accountable
You take ownership of orders and follow issues through to resolution rather than passing problems along.

Self-Directed
You can prioritize routine work, troubleshoot common issues, and work effectively with minimal supervision.

Responsive
You communicate clearly and promptly with both customers and internal departments.

Comfortable with Repetition
You understand that a significant portion of the position involves daily order entry, review, tracking, and fulfillment follow-up.

Minimum Qualifications

Experience processing customer orders in an ERP or order-management system.
Strong understanding of the order-to-fulfillment process, including order entry, pricing, inventory, shipping, and tracking.
Demonstrated ability to enter and review detailed information with a high level of accuracy.
Experience coordinating with Shipping, Accounting, Sales, and customers.
Strong written and verbal customer service skills.
Proficiency with Microsoft Outlook, Excel, and Word.
Ability to independently manage multiple orders and competing deadlines.

Preferred Qualifications

Experience in a manufacturing, distribution, industrial, or product-based environment.
High-volume order processing experience.
Experience preparing carrier shipments and shipping documentation.
Experience managing backorders and pricing discrepancies.
Experience working with customer-specific order requirements, purchase orders, and purchasing portals.

Benefits

Eligible employees may receive a comprehensive benefits package, including:

Medical, dental, vision, and life insurance, with 100% of employee premiums covered on select plans
Traditional pre-tax and Roth 401(k) plans with employer contributions
Paid time off and sick leave
Paid federal holidays

Why Join This Team?

Stable, full-time Monday–Friday schedule
Consistent daytime hours
Direct-hire opportunity
Collaborative, team-oriented environment
Opportunity to take ownership of the complete order process
Regular interaction with Sales, Production, Accounting, Shipping, Logistics, and Field Service
Opportunity to make a direct impact on customer satisfaction and order fulfillment

Ready to Apply?

If you have strong order-processing experience, enjoy detailed transactional work, and take pride in ensuring orders are completed accurately, efficiently, and on time, we would like to hear from you.

\nCompany Description

For over 30 years, clients and candidates have entrusted AtWork to provide workforce solutions nationwide. With over 80 offices nationwide, AtWork specialize in executive, professional, commercial, and government verticals. AtWork utilizes a collaborative approach where we deliver quick, high-quality results. Our customizable service portfolio focuses on direct-hire and flexible workforce solutions. Since 1986, AtWork has continued to be an award-recognized leader in the staffing industry by clients, candidates, and industry professionals.