Job Description
Job Description
LEGAL OFFICE MANAGER – Family Law Firm (In-Office | Norwalk, CA)
The Gomez Law Firm, APC — a growing family law practice in Norwalk, California — is looking for an experienced, take-charge Legal Office Manager to lead our day-to-day operations. This is a high-impact, in-office leadership role at a firm on the rise. You'll shape how the office runs, mentor rising talent, and directly influence the client experience and the firm's bottom line. If you're a proactive operator who thrives on ownership and wants to grow alongside an expanding practice, we want to hear from you.
KEY RESPONSIBILITIES
Responsibilities include, but are not limited to:
- Oversee day-to-day legal office operations and administration — scheduling, file management, vendor coordination, and facilities.
- Keep client accounts current and trust funds (IOLTA) adequately funded, especially ahead of major upcoming work.
- Lead collections and accounts receivable efforts; personally resolve billing concerns with clients.
- Ensure trust accounting practices remain accurate and compliant with IOLTA and State Bar requirements.
- Balance workload across the team — confirm paralegals are fully engaged and associates aren't shouldering it all.
- Track deadlines proactively, ensuring assignments are completed well ahead of schedule.
- Handle client intake calls and PNC meetings as our Intake Coordinator point of contact — qualify leads and prepare them for attorney sign-up.
- Drive client conversion and onboarding to deliver a seamless first impression.
- Own hiring, recruiting, and HR functions for Norwalk staff, plus performance reviews and coaching for the non-attorney team.
- Build and lead a mentorship track to grow a support-staff member into a full family law paralegal.
- Prepare KPI reports and use data to drive continuous improvement.
- Champion the client experience — grow positive reviews and NPS over time.
- Manage vendor relationships and oversee billing and case management software, including Clio and QuickBooks (or comparable practice management/accounting tools).
- Contribute to special projects, including initiatives at our Wilshire office.
QUALIFICATIONS
- 2+ years of law firm office management, legal administration, or HR experience; family law background strongly preferred.
- Working knowledge of family law procedures, with the ability to train and mentor a paralegal.
- Experience with client intake, sales conversations, and collections.
- Proficiency with Clio (case management software) and QuickBooks (billing software), or comparable practice management/accounting tools.
- Familiarity with trust accounting rules and IOLTA best practices.
- Proven track record hiring, supervising, and evaluating staff (HR generalist experience a plus).
- Bilingual in Spanish (Spanish-speaking) highly preferred, given our client base.
- Sharp organizational skills and the ability to juggle competing priorities under pressure.
- Strong written and verbal communication skills, with a detail-oriented, problem-solving mindset.
- Available to work on-site full-time at our Norwalk office.
COMPENSATION & BENEFITS
- Base salary: $75,000 – $100,000 annually, depending on experience — pay transparency, no surprises.
- Performance-based client sign-up bonuses with strong earning potential.
- Real growth opportunity within an expanding firm
- Supportive, team-oriented culture where your contributions are recognized and valued.
- Direct collaboration with experienced family law professionals, with a true seat at the table.
CONFIDENTIALITY
All applications will be handled with the utmost discretion. We will not contact current or former employers without your prior consent.