Customer Service Representative
Job Description
Job Description
ABT Plumbing, Electric, Heat & Air is searching for a communicative and helpful person to join our Grass Valley, CA office as a full-time Customer Service Representative!
Quick Overview:
- Pay: $22.00 - $27.00/hour, depending on experience
- Schedule: Monday - Friday, with opportunities for overtime
- Benefits: Health insurance, paid vacation, PTO, paid holidays, paid sick leave, 401(k) plan with match, potential for future performance-based incentives tied to measurable results, and a supportive, team-oriented work environment with an established, locally owned company
What You'll Tackle:
Approaching every conversation with positivity, professionalism, and empathy, our Customer Service Representatives assist customers in booking the services they need. Your goal is to turn inbound calls into scheduled appointments by learning about each customer's unique needs and explaining how we can serve them. You'll answer questions, address concerns, and make outbound phone calls to follow up on estimates and unscheduled appointments.
Once a service is booked, you'll communicate with the customer about the appointment details, arrival time windows, and any scheduling changes. You'll maintain accurate service records, update customer information, and ensure all our CRM files are correct. As needed, you'll assist with other administrative responsibilities like obtaining permits, coordinating activities with county agencies/utility companies, and supporting efficient dispatch and technician scheduling efforts.
Qualifications:
- 3+ years of professional customer service experience
- Sales aptitude and comfort encouraging customers to schedule services
- Strong phone communication and interpersonal skills
- Ability to professionally overcome objections and drive results
- Ability to multitask and prioritize responsibilities in a fast-paced environment
- Comfort using computers, Microsoft applications, and scheduling/CRM software
- Organizational skills, attention to detail, and follow-through abilities
- Punctuality and a dependable work ethic
Our ideal Customer Service Representative is experienced with home service industries (plumbing, electrical, HVAC, etc.), dispatch software like ServiceTitan or Housecall Pro, and with inside sales/appointment booking. Experience working with county building departments, obtaining permits, and following up with customers would be valuable. Familiarity with PG&E (or other utility companies) and related service coordination processes is also a plus.
Why People Like It Here:
Our company was founded in 2000 as a Nevada county-owned and operated business. Our services and professionalism create a reputation with long-term, ongoing business. We are proud to have been named Nevada County's Best Plumbing Company three times, and three times in Auburn as well. Since then, we have expanded our list of services to include electrical, water treatment/softening, as well as heating and air conditioning service and replacement. Our excellent team of trained professionals continues to service existing and new clients, offering the most reliable services in Nevada & Placer Counties.
In order to uphold our extremely good reputation, we need to have the best employees around! That's why we offer top-of-the-industry pay, excellent benefits, and an open, accepting work culture where we all learn and have fun together!
Apply in Moments:
No red tape; just real opportunity. Fill out our initial, mobile-friendly application today to become our Customer Service Representative!