Job Description
Job Description
Paradise Pools, Inc. is looking for a reliable, organized, and customer-focused Office Assistant to join our Napa office. This is a fast-paced position with a high volume of phone calls and emails.
The ideal candidate is a high-energy individual with excellent organizational skills, a strong attention to detail and the ability to communicate effectively in both written and verbal communications.
Responsibilities:
- Answer and manage a high volume of incoming phone calls
- Make outgoing customer calls and follow up as needed
- Respond to and manage customer emails
- Assist customers with scheduling, service questions, and account inquiries
- Schedule and coordinate service appointments
- Communicate with field technicians and office staff
- Enter and update customer information accurately in our CRM
- Maintain organized customer records and documentation
- Assist with general administrative and day-to-day office operations
Requirements:
- High school diploma or equivalent
- 1–2 years of experience as an administrative assistant, secretary, receptionist, or similar role preferred
- Bilingual English/Spanish required
- Strong organizational, communication, and time-management skills
- Ability to work effectively in a fast-paced environment
- Positive, high-energy, and professional attitude
- Resourceful with strong problem-solving skills
- Familiarity with standard office equipment, including printers and scanners
- Proficiency in Microsoft Office, especially Excel
- Strong computer and data-entry skills
- Ability to multitask and manage a high volume of phone calls and emails
- Dependable, detail-oriented, and customer-focused
Benefits
- 401(k)
- Paid Time Off (PTO)
- Benefits package
- Growth opportunities
Pay: Starting at $25.00/hour
We are looking for someone who can start as soon as possible and become a dependable part of our office team.
Paradise Pools, Inc. is an Equal Opportunity Employer.
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