Job Description
We are seeking an experienced Benefits Analyst to support employee leave administration and benefits operations across the US and Canada. The ideal candidate will have hands-on experience managing leave cases, interpreting leave policies, handling employee inquiries, and coordinating with HR, payroll, and benefits teams.
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In person interview required in San Diego, CA.
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Key Responsibilities
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- Manage end-to-end Leave of Absence (LOA) requests, including medical, parental, personal, military, and disability leave.
- Verify employee eligibility, maintain leave records, and ensure timely completion of required documentation.
- Apply relevant US leave regulations, including FMLA and ADA, and support compliance with applicable state-specific requirements.
- Respond to employee inquiries regarding leave policies, benefits, eligibility, and return-to-work procedures.
- Coordinate with HR, payroll, benefits teams, managers, and external leave vendors to ensure accurate pay and benefits administration.
- Support disability claims, medical certifications, return-to-work processes, and workplace accommodation coordination.
- Assist with country-specific leave and benefits processes for the US and Canada, including relevant payroll and statutory documentation.
- Maintain confidential employee records and track cases using ServiceNow and/or absence management systems.
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Required Qualifications
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- Bachelor's degree with 2+ years of relevant experience, or equivalent education and experience.
- Hands-on experience in Leave of Absence Management, Benefits Administration, or related HR operations.
- Strong knowledge of US leave policies, healthcare, and absence management practices.
- 2–3 years of experience managing employee/customer inquiries and case resolution.
- Experience with ServiceNow and/or absence management platforms.
- Excellent written and verbal communication skills, with the ability to explain complex policies clearly.
- Strong documentation, coordination, problem-solving, and organizational skills.
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Preferred Experience
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- Exposure to Canadian leave, payroll, and benefits processes.
- Familiarity with disability benefits, return-to-work coordination, and statutory leave documentation.
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Interested candidates: Please apply with your updated resume highlighting relevant Leave of Absence and benefits administration experience.