Job Description
Job Description
Join our dynamic and energetic team as a Food Runner! We are looking for individuals who are passionate about the restaurant industry and thrive in a fast-paced environment. As a Food Runner you will have the exciting opportunity to provide exceptional hospitality and service to our valued guests and contribute to creating an unforgettable dining experience. Working onsite, you will be surrounded by a fun and high-performing team that is dedicated to excellence in every aspect of our restaurant operations.
We believe in empowering our employees, allowing you to showcase your skills and passion for hospitality and service. As a Busser, you will have the chance to interact with diverse clientele and build lasting relationships. If you are enthusiastic, detail-oriented, and enjoy working in a team-oriented environment, then this role is perfect for you.
Apply now and be a part of our amazing team! (A complete job description is available upon request)
A LITTLE ABOUT US
Situated just one mile from Healdsburg town square, nestled within the acres of lush, layered grounds, The Madrona, features 22 charming guest rooms, suites and a lively Michelin star restaurant set across six main buildings. From breakfast, lunch, and dinner to exceptionally curated private events, pop-up dinners, and local gatherings utilizing all nine acres of our beautiful property. Our Chef's garden, fruit and olive orchards, and vineyard provide a truly unique farm to table experience for our guests and staff alike. As part of the leadership team of The Madrona you are an extension of Mosaic Hotels and Restaurants' unique edge to deliver uncommon hospitality.
WHAT WOULD YOU DO AS A FOOD RUNNER
Assist Server and Bartender (when applicable) in providing quality food and beverage service to guests, according to restaurant specifications, courteously and efficiently. Maintain cleanliness of tables, service areas and equipment. Stock all wares and equipment need for service.
REQUIRED COMPETENCIES:
Ability to:
- Anticipate and understand guests' service needs.
- Be well organized, maintain concentration and think clearly when providing service to guests within any given period of time.
- Focus attention on details.
- Follow directions thoroughly.
- Exert strong physical effort in transporting supplies from storeroom to restaurant and transporting trays of equipment, food and beverages to/from dining room.
- Endure abundant physical movements throughout the work areas.
- Work cohesively with co-workers as part of a team.
ARE YOU THE FOOD RUNNER WE'RE LOOKING FOR?
To excel in the role of a Food Runner at our restaurant, there are several essential skills and qualifications that you should possess. First and foremost, the ability to anticipate and understand guests' service needs is crucial to provide exceptional customer service. Additionally, being well-organized, attention to detail, following directions thoroughly, and being able to exert physical effort when transporting supplies and trays are also necessary for success in this position. You should be able to work cohesively with your co-workers as part of a team.
Prior experience as a Food Runner for at least six months, satisfactory English communication skills, and possessing a Food Handlers Certification are also required. Above all, we are seeking a team player who is willing to lend a helping hand to any teammate at any time.
The Madrona is a part of Mosaic Hotel Group; a collection of award-winning, boutique hotels, each providing an immersive experience for the modern traveler. With fewer than 80 rooms each, Mosaic Hotel Group delivers truly personal service and is ingrained in the local culture within their beloved destinations. Mosaic Hotel Group is a division of Palisades Hospitality, a Northern-California based bespoke hospitality management company that manages and develops a curated portfolio of 20+ hotels and restaurants and provides industry-tailored financial, design and development consulting services. Palisades is committed to creating design-driven, dynamic spaces thoughtfully rooted in their locale and that leave a lasting impact on our guests and in their communities.
Palisades Hospitality offers the following benefits for eligible full time employees:
Health: Voluntary Benefit Center for Ancillary Coverages like Dental, Vision, Critical Illness, Hospital Indemnity, Travel Insurance, Pet Wellness and more!
Retirement: 401k Retirement savings program is available for all full and part time employees over the age of 21
Perks: All employees are eligible to enjoy a Travel + Dining Discount to stay and dine at sister locations. Employees celebrating years of service are recognized with a bonus award for milestone years.