Job Description
Job Description
Receptionist II
Pay Range: $24–$27/hour
Patient Experience
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Welcome patients, answer phones promptly and professionally, and support patient check-in and checkout.
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Accurately collect and enter basic patient demographic and insurance information.
Treatment Planning
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Present treatment plans, review estimated patient costs and financing options, and help patients schedule recommended treatment before leaving.
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Review outstanding patient balances, collect amounts due, and support achievement of office collection goals.
Exception Reports and Other Insurance or Billing Tasks
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Review and resolve front-office exception reports and follow identified issues through completion.
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Any other tasks necessary
Fill Schedule
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Confirm appointments and contact recall and unscheduled-treatment patients by phone, text, and email.
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Collect payments, provide receipts, and ensure required forms and information are complete before patients leave.
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Maintain all in office marketing supplies and materials
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Monitor the daily schedule for openings, opportunities, and issues and proactively work to keep provider schedules full.
Daily Housekeeping
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Maintain a clean, organized, and fully stocked front desk, waiting room, and patient restroom.
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Check In / Check Out, Floors / Lights, Doors (throughout the office), Waiting Room, Restroom
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Complete all housekeeping forms front and back and upload
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Assist with mail, supplies, lab-case tracking
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Enforce all HIPAA, OSHA, attendance, dress code, name-badge, and other Company policies and standards.
Leadership
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Support at least 5 new patients reviews a day, give consultation cards, and help in office marketing
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Support office events, recruiting referrals, and other front-office duties as assigned.