Job Description
Job Description
- Maintain all network and server hardware and software, including routers, switches, firewalls, and both physical and virtual servers.
- Monitor and enforce security measures to protect the network and data from unauthorized access and cyber threats. This includes managing firewalls, intrusion detection systems, and user permissions to ensure compliance with company policies.
- Serve as a point of contact for technical issues, providing hands-on and remote support to diagnose and resolve problems with hardware, software, and network connectivity promptly.
- Continuously monitor the performance of the network and systems to identify areas for improvement. Proactively perform upgrades, installations, and configurations to increase efficiency and reduce downtime.
- Support backup procedures and disaster recovery plans to safeguard critical data and ensure business continuity.
- Collaborate with IT teams and management to ensure the smooth and reliable operation of IT infrastructure, fulfilling business objectives. Evaluate and recommend new hardware and software to meet evolving company needs.
- Maintain detailed and up-to-date records of network configurations, procedures, and diagrams. Manage vendor relationships and coordinate with external service providers as needed.
- Work closely with the business to ensure that individuals within the organization are granted the appropriate level of access to resources. This collaboration helps maintain the balance between security and operational efficiency.
- Actively participate in access management-related projects and initiatives, such as implementing new security measures, integrating systems, or enhancing access control processes.
- Maintain access management standard operating procedure (SOP) documentation and detailed documentation of access management for each system of responsibility. This documentation helps ensure compliance and makes audits more efficient.
- Support WMS infrastructure and warehouse technology, including network connectivity for Zebra handheld devices, label printers, scanners, and related systems.
- Regularly review access reports to identify potential risks or violations. This proactive approach helps maintain a secure access environment and minimizes the risk of unauthorized access.
- Adjust access management to changing business needs. Align access controls with changing roles and requirements to ensure that access remains appropriate and secure.
- Other duties as assigned.