Job Description
Job Description
We are seeking a reliable and customer-focused IT Help Desk Technician responsible for providing technical support for end users. This role is responsible for troubleshooting hardware, software, and network issues and ensuring timely resolutions and excellent customer service. Our ideal candidate will have strong problem solving and communication skills.
Key Responsibilities
- Provide technical support (Tier 1 / Tier 2) for desktops, laptops, mobile devices, and software applications
- Manage Active Directory users and permissions
- Support Microsoft 365 applications
- Image and deploy devices
- Maintain accurate documentation of issues and resolutions
- Assist with onboarding/offboarding of employees
- Escalation complex issues to senior IT staff when necessary
- Ensure compliance with IT policies and security protocols
Qualifications
- Associate's or bachelor’s degree in IT, Computer Science, or related field (or 2 years equivalent experience)
- Strong knowledge of Windows Operating System
- Experience with Active Directory and Microsoft 365
- Basic networking knowledge (IP, DNS, DHCP)
- Excellent troubleshooting and communication skills
- Ability to prioritize and manage multiple tickets
Preferred (Nice to Have)
- Experience with ticketing systems (e.g., SolarWinds, ServiceNow, etc.)
- Familiarity with imaging tools (WDS, MDT)
- Knowledge of VPN, remote support tools, and endpoint security