Job Description
Job DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Compensation:
$17 hourly
Responsibilities:
- Handle customer complaints as necessary
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Connect with the housekeeping department to ensure guest accommodations are ready
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications:
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- 1+ year of hotel industry experience or related job preferred
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Comfortable taking telephone calls and mitigating stressful situations
- Must have graduated high school, received a GED or equivalent
About Company
Our Redding Hotel is near the Shasta Cascade Region.
The Holiday Inn Hotel and Convention Center Redding is centrally located within Shasta County businesses and attractions, offering the perfect location for corporate and leisure travelers alike. The hotel has a little over 8,000 square feet of customizable event and meeting space.