CSR Customer Service Rep at HVAC and Plumbing company in Escondido

Job Description

Job DescriptionAelott AC Heating & Plumbing is a small business in Escondido, CA that offers HVAC and Plumbing Services. We are seeking a dynamic and outgoing individual to join our team as a Customer Service Representative. This Customer Service Representative will be responsible for assisting customers with their products and services and handling both inbound and outbound calls. We are interested in hiring a highly organized, detail-oriented and efficient individual who is comfortable speaking to our customers as well as our technicians. Aelott has been in business since 1963 and values honesty and integrity. If you are interested in working in this type of environment and you meet the requirements below, please apply!

Responsibilities:
· Answer incoming calls and schedule service appointments
· Must be comfortable calling our customer base to advertise services
· Provide excellent customer service and handle customer inquiries
· Scedule jobs, dispatch technicians and coordinate daily schedules
· Enter and update customer information accurately in ServiceTItan
· Process service requests, invoices, and follow-ups in ServiceTItan
· Communicate effectively with technicians and management

Qualifications:
· ServiceTitan experience preferred
· Strong communication and customer service skills
· Ability to multitask in a fast-paced environment
· HVAC or plumbing office experience preferred (but not required)
· Bilingual (English/Spanish) a plus

What We Offer:
· Hourly Pay $21-$25
· Steady, full-time position
· Supportive team environment
· Opportunity for growth within the company