Rooms Controller

Job Description

Job DescriptionHourly Rate: $23.30

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Rooms Controller at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Hourly Wage: $23.30

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Full Time

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

• *Benefit Eligibility will vary by position

Site Specific Perk:

• Free parking

• Department celebrations

• Associate Appreciation Week

• Monthly associate recognition and reward programs

• Company branded winter coat, uniforms and work shoe stipend provided

• Discounts on local food, fitness, recreation

As a Rooms Controller, a typical day will include:

• Assigns a room according to guest requests and preferences whenever possible.

• Reviews/Tracks/Accommodates requests for room/check-out changes when possible.

• Performs duplicate reservation checks; block rooms.

• Confirms reservations and cancellations.  

• Communicates to appropriate staff that there are guests who are waiting for an available room.   

• Organizes and coordinates check-in/pre-registration procedures for arriving groups. 

• Reviews requests for late check-outs and approves according to occupancy.  

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Rooms Controller at MVW:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.

• Position may require background and drug screeningcontingent on company policy in accordance with applicable legal requirements. 

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.