Field Engineer 4 - Costa Mesa, CA

Job Description

Job Description

Join our team as a Field Engineer in the vibrant city of Costa Mesa, CA. Known for its cultural attractions and proximity to beautiful beaches, Costa Mesa offers a fantastic living and working environment.

Key Responsibilities

• Service requests to repair laptops and desktops in the metro area.
• Perform repair activities such as replacing hard drives, motherboards, and keyboards.
• Conduct whole unit swaps and repair or replace PC peripherals as needed.
• Close service tickets in real-time using the company-provided phone and call management system.

Key Qualifications

• Must have a reliable car and car insurance.
• 1 year of hands-on experience with laptop and desktop break-fix.
• Preferred experience in computer building.
• General knowledge of laptop/desktop hardware and software, including Microsoft applications.
• Ability to resolve basic/non-complex problems independently.
• Client and/or governmental clearance may be required.
• Police or criminal background verification clearance may be required.

Screening Requirements

• Completion of required product training.
• Pass drug and background screening.

General Questions

• Are you eligible to work in the US?
• Do you have a working printer at home?
• Are you willing to drive extensively to deliver services?
• Can you manage substantial administrative work via iPhone?
• What is your backup plan if your car breaks down? (Note: Uber, Lyft, or public transportation are not acceptable.)
• Are you willing to work late on short notice if required?
• Do you have a reliable computer and high-speed internet connection at home?
• Are you willing to comply with the business casual dress code?
• Do you agree to complete Dell certifications before starting work?

Embrace the opportunity to work in a dynamic environment and grow your expertise in computer hardware repair while enjoying the lifestyle that Costa Mesa, CA has to offer.